The Missing Link
Identifying Digital Intermediaries in E‐Government
Dados Bibliográficos
Digital platforms are transforming how governments deliver public services; however, many citizens still depend on third parties to access them. This article identifies and classifies these “digital intermediaries” drawing from a national survey in Chile—a country with high digitalization but deep digital inequality. We find two major types of intermediaries: “close” actors (family and peers) and “hierarchical” actors (politicians, bureaucrats, and community leaders). These intermediaries support citizens who lack digital skills or access, playing an essential role in facilitating e‐government. The findings challenge the notion that digitalization guarantees direct, unmediated access to public services and underscore the importance of considering human support systems in digital governance
E-Government and Public Services · ICT Impact and Policies · Social Media and Politics
A Public Service Gap
Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion
Street-Level Bureaucracy and E-Government
El análisis factorial exploratorio de los ítems
How Management Matters
Banishing bureaucracy
Recontextualizing street‐level bureaucracy in the developing world
Revisiting the digital divide in Canada
Growing Up in Technological Worlds
Bottom-Up Technology Transmission Within Families
Bastard Culture! How User Participation Transforms Cultural Production
Street-Level Bureaucracy and the Analysis of Urban Reform
The Power of the Street-Level Bureaucrat in Public Service Bureaucracies
Evaluating heterogeneous brokerage
A Study on the Current Status and Improvement of the Digital Divide among Older People in Korea
Traducciones de los equipos locales en la implementación de programas sociales en Chile
More E-Government, Less Street-Level Bureaucracy? On Legitimacy and the Human Side of Public Administration
Social capital and urban environments in Southeast Asia
Good governance and Covid‐19
For better and for worse
Disrupting the Welfare State? Digitalisation and the Retrenchment of Public Sector Capacity
Media literacy for older people facing the digital divide
Digital Inclusion in Rural Areas
Electronic Government (E-Government) and Development
E-government success factors
E-government and organizational change
The digitalising state
Actor roles in co‐production—Introducing intermediaries
Voto eletrônico remoto (i-voto) e a pandemia de Covid-19
Electronic Governance
Electronic government and public administration
Unraveling how intermediary‐beneficiary interaction shapes policy implementation
Taking Nonprofit Intermediaries Seriously
Party System Nationalization and the Provision of Public Health Services
Street-Level Management
State Agent or Citizen Agent
The electoral connection in presidential systems
Disloyal Brokers and Weak Parties
Local government
Understanding Implementation
Clientelism
El activismo burocrático y la vida mundana del estado. Las madres comunitarias como burócratas callejeras y el programa de cuidado de niños Hogares Comunitarios de Bienestar
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