Street‐level discretion, personal motives, and social embeddedness within public service ecosystems
Dados Bibliográficos
| ID | 6366754 |
|---|---|
| Autores | Stephen Knox (0000-0002-7319-0189, Stirling Management School University of Stirling Stirling UK, autor correspondente), Norin Arshed (0000-0002-6775-1840, Hunter Centre for Entrepreneurship University of Strathclyde Glasgow UK) |
| Ano | 2023 |
| Volume | 84 |
| Fascículo | 5 |
| Páginas | 918-931 |
| Data de publicação | 2023-10-11 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Public Administration Review (JOURNAL) |
| Identificadores do periódico | ISSN: 0033-3352 • E-ISSN: 1540-6210 |
| Editora | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/puar.13761 |
| OpenAlex | W4387530092 |
| Idioma | EN |
| Citações recebidas | 9 |
| Referências citadas | 86 |
Drawing on the sense of community responsibility concept, we explore the enterprise policy ecosystem in an extensive qualitative study of Scotland. We present a processual model which explains how policies are shaped in an on‐going dynamic through street‐level managers' individual agency. Our findings reveal that driving the process is an interplay between personal motives (compassion, relational strength, esteem, coherence) with a social frame of reference (policy group, locality, public organization) which is based on embeddedness within specific policy contexts. This interplay guides how managers translate policy as either an opportunity or a threat which then directs how they enact their discretion to adapt, advocate change, or resist implementation. This process offers an explanation as to how situated value is created for specific policy areas within public service ecosystems. The implications are discussed in relation to the existing literature on policy implementation
Agency (philosophy · Business · Discretion · Embeddedness · Political science · Public policy · Public relations · Situated · Sociology · Management and Organizational Studies · Nonprofit Sector and Volunteering · Public Policy and Administration Research
Public service motivation and policy implementation attitudes
Conditional Embeddedness
Fairness Perception, Administrative Burden, and Social Welfare Participation
Administrative Burden in Higher Education
Between Trust and Blame
Understanding the Co‐Provision of Disaster‐Related Services in the United States
Maintaining Collective Legitimacy During Crisis
Social Vulnerability, Equity, and Representative Bureaucracy
How Public Officials Perceive Algorithmic Discretion
The New Public Governance?
Policy Entrepreneurship at the Street Level
Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion
Behavioral Dynamics
From marketing to public value
Street-level policy entrepreneurship
Seeking Qualitative Rigor in Inductive Research
Social Identity Theory and the Organization
Exploring the disconnect in policy implementation
Design for experience – a public service design approach in the age of digitalization
Attraction and attrition under extreme conditions– integrating insights on PSM, SOC-R, SOC and excitement motivation
Motivated to act and take responsibility – integrating insights from community psychology in PSM research
Sense of community, sense of community responsibility, organizational commitment and identification, and public service motivation
Public values assessment as a practice
Examining Resilience Across a Service Ecosystem under Crisis
International survey evidence on user and community co-delivery of prevention activities relevant to public services and outcomes
Mobilizing to take responsibility
Replication or Innovation? Structuration in Policy Implementation
Entrepreneurship in the Policy Process
Policy mobilities and the sociomateriality of U.S. offshore aquaculture governance
Street-level bureaucracy, management and the corrupted world of service’
City region thinking, a zombie idea in regional and rural development? Scotland and Finland compared
Why do street‐level bureaucrats risk themselves for others? The case of Israeli police officers
Sense of Community, Sense of Community Responsibility, and Public Service Motivation as Predictors of Employee Well-Being and Engagement in Public Service Organizations
From the Bottom-Up
How Culture Affects Street-Level Bureaucrats’ Bending the Rules in the Context of Informal Payments for Health Care
Dilemmas and Paradoxes of Regional Cultural Policy Implementation
The Incentives of Street-Level Bureaucrats and Inequality in Tax Assessments
Testing a Theory of Sense of Community and Community Responsibility in Organizations
Viewing community as responsibility as well as resource
Improving Pregnancy Outcome during Imprisonment
Network governance and coordination of a regional entrepreneurial ecosystem
Coproduction during and after the Covid ‐19 Pandemic
Balancing Governance Capacity and Legitimacy
Street‐Level Bureaucrats’ Social Value Orientation On and Off Duty
Competitors and Cooperators
Advancing Public Policy for High‐Growth, Female, and Social Entrepreneurs
Connecting with New Partners in Covid ‐19 Response
Fighting Covid ‐19 through Government Initiatives and Collaborative Governance
A Cognitive Perspective on Policy Implementation
Street‐level bureaucrats, rule‐following and tenure
Explaining the Willingness of Public Professionals to Implement Public Policies
From “business‐like” to businesses
Street‐level bureaucrats and policy entrepreneurship
The Role of International Policy Transfer Within the Multiple Streams Approach
Unpacking value destruction at the intersection between public and private value
Transferring emotional capital as coerced discretion
The ‘New Public Governance’ and Employability Services in an Era of Crisis
Personalization and Street‐level Practice in Activation
Urban resilience, digital technologies, and the economic recovery of a city from the pandemic
Entrepreneurship in the Public and Nonprofit Sectors
Collaborative Innovation in Labor Market Inclusion
A Strategy for Building Public Service Motivation Research Internationally
Public Service Motivation Research
Understanding Street‐Level Bureaucrats' Decision Making
Repairing the State
The Power of Nonprofits
Value Creation in the Public Service Ecosystem
Portable Innovation, Policy Wormholes, and Innovation Diffusion
Co-experience, co-production and co-governance
The ‘Scottish approach’ to policy and policymaking
Measuring Public Service Motivation
Agency at the Managerial Interface
Street-Level Management
Political Influence on Street-Level Bureaucratic Outcome
Public Service Motivation and Sense of Community Responsibility
Policy Work
Resisting or Facilitating Change? How Street-Level Managers’Situational WorkContributes to the Implementation of Public Reforms
How street‐level bureaucrats become policy entrepreneurs
Street-Level Bureaucracy and Public Accountability
What Is Quality of Government? A Theory of Impartial Government Institutions
| Obras citantes distintas | 9 |
|---|---|
| Citações por ano | 9 |
| Intervalo de citações | 2025 - 2026 (2) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 9 |