Caught in a standstill—The unresolved challenges of integrated service delivery in public organizations
Dados Bibliográficos
| ID | 6446571 |
|---|---|
| Autores | Niklas Andreas Andersen (0000-0002-5313-2993, Department of Politics and Society Aalborg University Aalborg Denmark), Karen N Breidahl (0000-0002-2779-2402, Department of Politics and Society Aalborg University Aalborg Denmark) |
| Ano | 2024 |
| Volume | 103 |
| Fascículo | 1 |
| Páginas | 25-46 |
| Data de publicação | 2024-04-29 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Public Administration (JOURNAL) |
| Identificadores do periódico | ISSN: 0033-3298 • E-ISSN: 1467-9299 |
| Editora | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/padm.13001 |
| OpenAlex | W4396229106 |
| Idioma | EN |
| Citações recebidas | 5 |
| Referências citadas | 58 |
Despite widespread support for integrated service delivery (ISD), the challenges of making ISD a sustainable feature of the public sector remain unresolved. This article offers new insights to this persistent challenge by developing a novel theoretical framework, inspired by the perspective of institutional complexity, and applying it to the case of Danish job centers. We demonstrate how the contradictory and layered nature of governance arrangements simultaneously pose demands of service integration and ‐separation on the job centers. Consequently, the job center managers can neither prioritize one of the demands nor blend them into hybrid practices. Instead, their attempts to further ISD remain inherently temporary—as they are continuously forced to reverse back to old organizational boundaries, to oscillate between work processes supporting service integration and service separation, and to rebuild collaborative relations. The managers are thus caught in a “frenetic standstill,” which hinders the sustainable organizing of ISD
Business · Operations management · Political science · Process management · Public relations · Public service · Service (business · Service delivery framework · Engineering · Healthcare innovation and challenges · Interprofessional Education and Collaboration · Marketing · Public Administration · Public Policy and Administration Research
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| Obras citantes distintas | 5 |
|---|---|
| Citações por ano | 2,5 |
| Intervalo de citações | 2024 - 2026 (3) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 5 |