Surviving in Temporary Aircrew Workplaces
Coping With Intermittent Abusive Supervision in Dynamic Supervisor–Subordinate Relationships
Dados Bibliográficos
| ID | 7159693 |
|---|---|
| Autores | Zichan Qin (0000-0002-7193-4180, Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Taipa, Macao SAR, China), Libo Yan (0000-0002-8677-4159, Centre for Gaming and Tourism Studies, Macao Polytechnic University, Macao SAR, China), Timothy J Lee (0000-0002-2435-073X, Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Avenida Wai Long, Macao SAR, China, autor correspondente) |
| Ano | 2025 |
| Volume | 49 |
| Fascículo | 3 |
| Páginas | 498-512 |
| Data de publicação | 2025-03-01 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Journal of Hospitality & Tourism Research (JOURNAL) |
| Identificadores do periódico | ISSN: 1096-3480 • E-ISSN: 1557-7554 |
| Editora | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/10963480241237114 |
| OpenAlex | W4393152303 |
| Idioma | EN |
| Citações recebidas | 6 |
| Referências citadas | 51 |
This study explores how victims of intermittent abusive supervision cope in the context of temporary professional teams where supervisor–subordinate relationships are transient and constantly shifting. Employing critical incident interviews with 23 non-management aircrew and using thematic data analysis, this study revealed that transient leader–member exchanges make supervisory abusive behaviors less enduring and more predictable. This provides opportunities to mitigate/eliminate workplace stressors through prevention strategies, including ingratiation, localization, withdrawing shifts, and seeking instrumental support. The study identifies victim coping tactics with different foci in three phases: pre-occurrence, proceeding, and post-occurrence. Our research extends Lazarus and Folkman’s theory of stress, appraisal, and coping, developing a theoretical framework for victims’ appraisal and coping mechanisms of abusive supervision in temporary working contexts. It offers evidence-based recommendations for HR practitioners to formulate policies addressing the detrimental effects of abusive supervision. This is particularly significant in industries like aviation or other ad-hoc sectors employing flexible membership
Abusive supervision · Aeronautics · Aircrew · Business · Economics · Management · Supervisor · Applied Psychology · Clinical Psychology · Engineering · Job Satisfaction and Organizational Behavior · Psychology · Resilience and Mental Health · Social Psychology · Workaholism, burnout, and well-being
Impact of the Burnout Symptoms of Flight Attendants on Absenteeism and Turnover Intention
How and When Supervisors' Emotional Displays Serve as Role Models in the Hospitality Industry
Decoding Airline Passenger Sentiment Dynamics Using Transformer‐Based Models and Time‐Series Clustering
How Divestiture Socialization Masks Intermittent Supervisory Abuse
Generational Perspectives on Responses to Abusive Supervision in the Hotel Industry
Do coping strategies play a role? Examining the effects of abusive supervision and work engagement on employees’ helping behavior
An Emotional Process Theory of How Subordinates Appraise, Experience, and Respond to Abusive Supervision Over Time
Marketing mix factors and a business development model for street food tourism
Reactions to discrimination, stigmatization, ostracism, and other forms of interpersonal rejection
Affective Events and the Development of Leader-Member Exchange
Stress, appraisal, and coping
Should We Be More Mindful? The Joint Impact of an Abusive Work Environment and Mindfulness on Employee Well-Being and Turnover Intentions
The Impact of Abusive Supervision and Constituent Attachment on Entry-Level Employee Turnover
Industry as Contexts or Theory? A Systematic and Meta-Analysis of Status and Directions of Organizational Citizenship Behaviors in Hospitality
How capricious supervisors affect hospitality employees’ service performance? A diary study from the employees’ emotional perspective
Silence is not Golden
The Interplay Between Context and Concept
The Sage Handbook of Grounded Theory
Abusive Supervision
Targets’ coping with workplace bullying
The effect of leadership styles, rank, and seniority on affective organizational commitment
Self‐protective reactions to peer abusive supervision
Working the skies
Moral foundations of positive and negative intergroup behavior
Moral Exclusion and Injustice
Engulfed in the abyss
The influence of social support from intermediary organizations on innovativeness and subjective happiness in community-based tourism
Assessing coping strategies
Demonstrating Rigor Using Thematic Analysis
Cabin crew collectivism
| Obras citantes distintas | 6 |
|---|---|
| Citações por ano | 6 |
| Intervalo de citações | 2025 - 2025 (1) |
| Velocidade de citação | recent |
| Altamente citado | Não |
| Tipos de citação | Neutras: 6 |