How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses
Bibliographic Data
| ID | 10259202 |
|---|---|
| Authors | Mathias Seghers (0000-0002-5648-2876, corresponding author), Bernard De Clerck (0000-0001-7071-8040), Chloé Lybaert (0000-0002-6187-8410) |
| Year | 2022 |
| Volume | 272 |
| Pages | 103310-103310 |
| Publication date | 2022-03-22 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Lingua (JOURNAL) |
| Journal identifiers | ISSN: 0024-3841 • E-ISSN: 1872-6135 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.lingua.2022.103310 |
| OpenAlex | W4221071346 |
| Language | EN |
| Citations received | 1 |
| References cited | 59 |
Complaint · Economic Justice · Linguistics · Political science · Vernacular · Digital Communication and Language · Language, Discourse, Communication Strategies · Law · Psychology · Social Psychology · Swearing, Euphemism, Multilingualism
Customer Evaluations of Service Complaint Experiences
The Nonverbal Communication Functions of Emoticons in Computer-Mediated Communication
Personification in Advertising
How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust
The effects of distributive, procedural, and interactional justice on postcomplaint behavior
Mapping the spread of Dutch non-standard language use on corporate Facebook pages
Conversational Voice, Communicated Commitment, and Public Relations Outcomes in Interactive Online Communication
The Impact of Corporate Credibility and Celebrity Credibility on Consumer Reaction to Advertisements and Brands
When form deviates from the norm
Online Conversation and Corporate Reputation
Responding to negative online reviews
The Conservatism of Emoji
Brand Credibility, Brand Consideration, and Choice
| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2025 - 2025 (1) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 1 |