Monitoring the benefits of family counseling
Using satisfaction surveys to assess the clients’ perspective
Bibliographic Data
| ID | 10516754 |
|---|---|
| Authors | Robert L Fischer (0000-0001-5642-6746, Families USA, corresponding author), Christopher Valley (Families USA) |
| Year | 2000 |
| Volume | 70 |
| Issue | 2 |
| Pages | 271-286 |
| Publication date | 2000-03-01 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Smith College Studies in Social Work (JOURNAL) |
| Journal identifiers | ISSN: 0037-7317 • E-ISSN: 1553-0426 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/00377310009517592 |
| OpenAlex | W2016409964 |
| Language | EN |
| Citations received | 2 |
| References cited | 14 |
Client satisfaction surveys in the arena of mental health have become a frequently used approach to assessing benefits from services. While treated with suspicion by some researchers and practitioners, the findings from such surveys have proven useful to agencies that have systematically conducted such inquiries. The authors examine the body of work on client satisfaction and illustrate how such surveys can be used to monitor practice utilizing the experience of a multi‐service family and children's agency. The discussion will include developing and implementing a counseling client satisfaction survey to both monitor client feedback and improve agency services
Agency (philosophy · Business · Customer satisfaction · Mental health · Perspective (graphical · Psychotherapist · Service (business · Service delivery framework · Sociology · Work (physics · Applied Psychology · Attachment and Relationship Dynamics · Child and Adolescent Psychosocial and Emotional Development · Computer Science · Engineering · Marketing · Patient Satisfaction in Healthcare · Psychology
| Citations per year | 0.09 |
|---|---|
| Citation span | 2004 - 2005 (2) |
| Highly cited | No |