The extent, nature, and utility of evaluating consumer satisfaction in community mental health centers
Bibliographic Data
| ID | 11054702 |
|---|---|
| Authors | James L Sorensen (0000-0003-1713-9650, Bowling Green State University Ohio USA, corresponding author), Lyle E Kantor (Bowling Green State University), Lyle Kantor (Bowling Green State University Ohio USA), Ronald B Margolis (Bowling Green State University Ohio USA), Joseph Galano (Bowling Green State University Ohio USA) |
| Year | 1979 |
| Volume | 7 |
| Issue | 3 |
| Pages | 329-337 |
| Publication date | 1979-06-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | American Journal of Community Psychology (JOURNAL) |
| Journal identifiers | ISSN: 0091-0562 • E-ISSN: 1573-2770 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1007/bf00890696 |
| PMID | 495577 |
| OpenAlex | W1972128266 |
| Language | EN |
| Citations received | 11 |
| References cited | 14 |
Evaluating consumer perceptions is a recent development in community mental health. The authors surveyed the 504 federally funded community mental health centers to discover the extent to which they assessed consumer satisfaction, the methods used to collect data, and the utility of the results. Of the 366 centers that responded, 48% had gathered consumer feedback in the previous 18 months, and most others planned to initiate such evaluations within a year. Methods of conducting the studies were extremely diverse. Respondents felt the results were useful and shared them primarily with agency personnel, rather than with outside funders, fellow agencies, or clients. The authors conclude that community mental health centers are evaluating consumer satisfaction more frequently than in the recent past, but this movement has not yet developed clear, standardized methods. Until evaluators consolidate their efforts this evaluation strategy will continue to have limited utility
Library science · State (computer science) · Community Health and Development · Customer Service Quality and Loyalty · Medicine · Patient Satisfaction in Healthcare · Gerontology
Consumer satisfaction with mental health treatment
The client satisfaction questionnaire
Assessing Client Change in Individual and Family Counseling
Monitoring the benefits of family counseling
Differences between patients', relatives', and physicians' evaluations of a community psychiatric nursing program
Client participation in CMHC program evaluation
The development, factor analysis, and revision of a client satisfaction form
Consumer satisfaction
An evaluation of consumer satisfaction in a child psychiatric service
Assessing Client Satisfaction in English and Spanish
A Client Satisfaction Scale Suitable for Use with Hispanics
| Citations per year | 0.24 |
|---|---|
| Citation span | 1981 - 2004 (24) |
| Highly cited | No |