Exit, Voice and Quality in the English Education Sector
Bibliographic Data
| ID | 11196639 |
|---|---|
| Authors | Deborah Wilson (0000-0003-0573-9034, University of Bristol, corresponding author) |
| Year | 2009 |
| Volume | 43 |
| Issue | 6 |
| Pages | 571-584 |
| Publication date | 2009-12-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Policy and Administration (JOURNAL) |
| Journal identifiers | ISSN: 0144-5596 • E-ISSN: 1467-9515 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1467-9515.2009.00681.x |
| OpenAlex | W2115758552 |
| Language | EN |
| Citations received | 9 |
| References cited | 28 |
The use of choice as a mechanism to improve public service delivery is now well established in the UK. Current policy discourse additionally considers voice as a further, complementary, user‐driven mechanism. In this article I scrutinize the assumption that choice (exit) and voice complement each other in creating user‐driven incentives to increase quality for all consumers in the context of education. I do this by going back to Hirschman's thesis on ‘Exit, Voice and Loyalty’, focusing in particular on the definitions of quality put forward by him. I apply his analysis to the English education sector and show that, while the current policy discourse evokes the language of Hirschman, it doesn't follow through on the actual implications of his analysis. In particular, I argue that in the current system, choice and voice may complement each other for only a subset of consumers
Business · Complement (music · Context (archaeology · Economics · Incentive · Loyalty · Mechanism (biology · Microeconomics · Political science · Public relations · Quality (philosophy · Housing, Finance, and Neoliberalism · Marketing · Public Policy and Administration Research · Social Policy and Reform Studies
Finding Exits and Voices
Now that kindergarten is free of charge
Parents’ Perceptions of School Support During Covid-19
Shadow education
Are Quasi‐markets in Education what the B ritish Public Wants
Choice and competition in education
Between a rock and a hard place
Unemployment services for newly arrived migrants in Sweden
The Inequality of the Long Game in a City With School Choice and Changing Racial Demographics
Employee Care and the Role of Nonprofit Organizations
The Other Invisible Hand
School Choice and School Productivity
Buying Homes, Buying Schools
On the unintended consequences of publishing performance data in the public sector
Parental Preferences and School Competition
‘Public service motivation’ as an argument for government provision
Choice and Voice – A Review
Happiness’ as a criterion of parents’ choice of school
The Impact of School Choice in England
What Gets Measured Gets Done”
I Heard It on the Grapevine’
Stability in Competition
School Admissions
The Three Exit, Three Voice and Loyalty Framework
Exit, voice and loyalty
Circuits of Schooling
Establishing The Micro Foundations of a Macro Theory
Class, Culture and Agency
The Limits of 'Choice
| Unique citing works | 9 |
|---|---|
| Citations per year | 0,64 |
| Citation span | 2012 - 2025 (14) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 9 |