Clients’ Perspectives on Integrated Care between Social Work and Financial- and Employment Services
A Case Study in the Netherlands
Bibliographic Data
| ID | 11214293 |
|---|---|
| Authors | Carla Nouwen (0000-0002-5423-6161, Tilburg University, corresponding author), Lobke Havens (HAN University of Applied Sciences, Nijmegen, the Netherlands), Kim Van Reenen (Sterker sociaal werk, Nijmegen, the Netherlands), Isolde Driesen (Sterker sociaal werk, Nijmegen, the Netherlands), Lisbeth Verharen (0000-0002-5848-1455, HAN University of Applied Sciences, Nijmegen, the Netherlands), Tine Van Regenmortel (0000-0002-1344-7982, Tilburg University) |
| Year | 2023 |
| Volume | 49 |
| Issue | 1 |
| Pages | 1-14 |
| Publication date | 2023-01-02 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Social Service Research (JOURNAL) |
| Journal identifiers | ISSN: 0148-8376 • E-ISSN: 1540-7314 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/01488376.2022.2154888 |
| OpenAlex | W4311230962 |
| Language | EN |
| References cited | 14 |
It is often the case that distinct social services work independently of each other, and by providing integrative services this can be prevented. This study focuses on integrated care between the social service fields of social work and financial- and employment services in the Netherlands. This article examines client’s perspective, in terms of needs, benefits, and results they experience, of the integrated care. A qualitative case study was conducted in three different Dutch municipalities. Between November 2018 and March 2021, integrated care trajectories of eight clients were followed. Data was collected by interviewing twice the participating clients and observing 20 joint client consultations. Analyses revealed insights to strengthen the integrated care approach. Three main benefits were found: Co-ownership, self-regulation and inner peace. The results suggested that a primary focus on providing integrated care for the financial-related problems contributed to an increased sense of inner peace within the clients. The implementation of a joint client consultation strengthened the integrated care between the different social services studied. Future research into the perspectives of the professional, organization, and policy/governance is recommended, as well as quantitative research to obtain quantitative effects on employment and finances in conjunction with the reduction of social issues
Business · Corporate governance · Economic growth · Economics · Focus group · Health care · Integrated care · Interview · Perspective (graphical · Political science · Public relations · Qualitative research · Service (business · Social care · Social Welfare · Sociology · Work (physics · Finance · Healthcare innovation and challenges · Interprofessional Education and Collaboration · Marketing · Medicine · Nursing · Social Work Education and Practice · Social Work
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Integrated care
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Theory Construction in Qualitative Research
| Citation velocity | historical |
|---|---|
| Highly cited | No |