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Client Improvement and Working Alliance

Case-Manager Factors

Bibliographic Data

ID11214917
AuthorsTyrone C Cheng (0000-0002-2335-1677, Montclair State University, corresponding author), Celia C Lo (0000-0002-5785-6622, Texas Woman's University)
Year2018
Volume44
Issue4
Pages548-556
Publication date2018-08-08
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueJournal of Social Service Research (JOURNAL)
Journal identifiersISSN: 0148-8376 • E-ISSN: 1540-7314
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/01488376.2018.1477700
OpenAlexW2809103519
LanguageEN
Citations received1
References cited67

To investigate working alliance and other factors in case managers' perceptions of client improvement, data were collected from 95 case manager–adult client pairs from community-based agencies. Per the multiple regression results, client improvement as perceived by case manager increased with level of working alliance as perceived by case manager, and with manager age and social work education at the bachelor's level and master's level. Such improvement decreased with level of client substance abuse as perceived by manager. No association was found between client improvement as perceived by case manager and four further tested factors: level of working alliance as perceived by client; homogeneous gender and ethnicity of client and case manager; case manager work experience; duration of client working with the current case manager. Implications for practice and education are discussed

Alliance · Bachelor · Business · Case management · Case manager · Management · Perception · Project management · Project manager · Applied Psychology · Health Policy Implementation Science · Mental Health and Patient Involvement · Psychiatric care and mental health services · Psychology

  • Factors that contribute to strong working alliances between case managers and clients

    Open Access•Tyrone C Cheng, Celia C Lo•Journal of Social Work•2022

  • Racial/ethnic matching of clients and therapists in mental health services

    Raquel R Cabral, Tony Bagnall Smith et al.•Journal of Counseling Psychology•2011

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  • Patterns of Homelessness and Implications for HIV Health After Release from Jail

    Open Access•Alexei Zelenev, Ruthanne Marcus et al.•AIDS and Behavior•2013

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    Cristina Redko, Richard C Rapp et al.•Journal of Psychoactive Drugs•2007

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    Open Access•John Fluke, Tyler W Corwin et al.•Children and Youth Services Review•2016

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    Open Access•Tyrone C Cheng, Celia C Lo•Children and Youth Services Review•2016

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Unique citing works1
Citations per year0,25
Citation span2022 - 2022 (1)
Citation velocityhistorical
Highly citedNo
Citation typesNeutral: 1

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