Implementation of Active User Principle

Learning from the Czech Social Services Reform

Bibliographic Data

ID11214941
AuthorsJana Havlíková (0000-0003-3214-7552, Research Institute for Labour and Social Affairs, corresponding author), Olga Hubikova (0009-0006-5700-731X, Research Institute for Labour and Social Affairs)
Year2011
Volume37
Issue2
Pages180-196
Publication date2011-03-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueJournal of Social Service Research (JOURNAL)
Journal identifiersISSN: 0148-8376 • E-ISSN: 1540-7314
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/01488376.2011.547735
OpenAlexW1993049394
LanguageEN
Citations received1
References cited15

The active user principle introduced in Czech social services by the new Act on Social Services (2007) was expected to induce change of the prevalent paternalistic nature of social service provision. This study examines the relationship between clients and social service workers in social service facilities designed for people without shelter. From 2001 to 2008, instrumental case studies were examined from three different shelter facilities using qualitative interviews (with 17 members of staff) and document analysis. The findings indicated that neither the frontline workers nor the managers could always understand how to implement this principle. Response patterns and the effect it had on recipients are examined. These findings imply that such a profound change needs to be supported with proper explanation, professional training, and practical application skills. Directions for further application and future research are suggested

Business · Czech · Economic growth · Economics · Paternalism · Political science · Public relations · Qualitative research · Service (business · Social change · Social Welfare · Sociology · Elder Abuse and Neglect · Geriatric Care and Nursing Homes · Homelessness and Social Issues · Marketing · Psychology · Social Psychology · Social Work

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