Equity Perceptions as a Determinant of Computer User Satisfaction in Human Services
Bibliographic Data
| ID | 11215274 |
|---|---|
| Authors | Menachem Monnickendam (Bar-Ilan University, corresponding author), Riki Savaya (0000-0003-0869-4839, Tel Aviv University), Mark Waysman (Center for Evaluation of Human Services, Rishon Lezion, Israel) |
| Year | 2004 |
| Volume | 31 |
| Issue | 2 |
| Pages | 41-50 |
| Publication date | 2004-12-01 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Social Service Research (JOURNAL) |
| Journal identifiers | ISSN: 0148-8376 • E-ISSN: 1540-7314 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1300/j079v31n02_03 |
| OpenAlex | W2043687921 |
| Language | EN |
| References cited | 32 |
This study employs Joshi's “equity implementation theory” to examine acceptance of computerization among 272 human service workers in three large, public social service agencies in Israel. This theory holds that worker acceptance of computer technology is contingent on both the perceived gains and losses the CT brings the worker and the comparative gains and losses to the workers' peers and managers. The findings showed that the more the perceived gains of the CT outweighed the losses to themselves and their peers, themore inclined theworkers were to accept it. Findings also showed that when workers did not perceive self-peer gains from the CT, their acceptance was unaffected by their perceptions of the management-organization's gains and losses, but that these management-organizational gains increased their acceptance when they perceived that they and their peers had gained.Key Words: Computer usecomputer acceptanceequity theoryhuman servicessocial work
Business · Economics · Equity (law · Equity theory · Human services · Microeconomics · Perception · Political science · Service (business · E-Government and Public Services · Knowledge Management and Sharing · Marketing · Psychology · Social Psychology · Technology Adoption and User Behaviour · Social Work
Are Individual Differences Germane to the Acceptance of New Information Technologies?
The Measurement of End-User Computing Satisfaction
Determinants of Perceived Ease of Use
Understanding Information Technology Usage
A Theoretical Extension of the Technology Acceptance Model
Equity sensitivity and outcome importance
The predictive and interactive effects of equity sensitivity in teamwork‐oriented organizations
| Highly cited | No |
|---|