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Integrating service delivery in a regional homelessness service system

Bibliographic Data

ID11228463
AuthorsKate Neale (0000-0002-3290-8561, corresponding author), Jeremy Buultjens, Trish Evans
Year2012
Volume47
Issue2
Pages243-261
Publication date2012-06-01
Open AccessYes
TypeARTICLE
VenueAustralian Journal of Social Issues (JOURNAL)
Journal identifiersISSN: 0157-6321 • E-ISSN: 1839-4655
PublisherWiley (PUBLISHER • GB)
DOI10.1002/j.1839-4655.2012.tb00245.x
OpenAlexW1603128110
LanguageEN
Citations received4
References cited16

All tiers of government in Australia are focused on service integration as a key response to homelessness. However, service integration strategies need to consider particular service system characteristics and location‐specific conditions. This paper reports on an investigation of service integration strategies suitable for a regional context undertaken in 2010 and 2011. A three‐phase participatory action research (PAR) framework was utilised to collect data about the homelessness service system in the Northern Rivers region of New South Wales, and about the existing and potential service integration strategies in the region. The findings suggest that strategies for better integration should take into account specific local conditions and be developed and implemented at a local level with support from government. The paper concludes by presenting an argument that the development and implementation of strategies should be based on a place‐based assessment of demand and suitability

Business · Political science · Process management · Project commissioning · Public relations · Publishing · Service (business · Service delivery framework · Service system · Sociology · Healthcare innovation and challenges · Homelessness and Social Issues · Housing, Finance, and Neoliberalism · Law · Public Administration · Marketing

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Citations per year0.5
Citation span2018 - 2021 (4)
Highly citedNo

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