Consumer participation in homelessness service delivery in Australia
What is it for
Bibliographic Data
| ID | 11229002 |
|---|---|
| Authors | Skye Constantine (0009-0000-9694-1048, School of Global, Urban and Social Studies RMIT University Melbourne Australia, corresponding author) |
| Year | 2024 |
| Volume | 59 |
| Issue | 2 |
| Pages | 554-570 |
| Publication date | 2024-06-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Australian Journal of Social Issues (JOURNAL) |
| Journal identifiers | ISSN: 0157-6321 • E-ISSN: 1839-4655 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/ajs4.294 |
| OpenAlex | W4387603116 |
| Language | EN |
| References cited | 23 |
The involvement of people with lived experience is broadly recognised as beneficial, and possibly essential, to effective service and policy planning. However, in the field of homelessness service delivery, this has not been thoroughly researched. To build a greater understanding of participation activities and identify opportunities for lived experience contributions in addressing homelessness, this study investigates the representations of consumer participation by a homelessness service network in Victoria over 10 years (2011–2020). This study found that the homelessness services appear to have actively aspired to meaningful service user participation however tensions for policy and practice remain. These include whether lived experience contributions are valued as “experience” or “expertise”; whether participation is available for those with “living” (current) or “lived” (past) experience; and whether feedback can translate into influence, affecting services and policy change
Business · Lived experience · Political science · Project commissioning · Public relations · Publishing · Service (business · Service delivery framework · Sociology · Homelessness and Social Issues · Housing, Finance, and Neoliberalism · Mental Health and Patient Involvement · Psychology · Marketing
What works in inclusion health
‘Taking off the suit’
‘No‐one has listened to anything I’ve got to say before’
Including people who experience homelessness
Square Pegs, Round Holes
Document Analysis as a Qualitative Research Method
Putting the parity into service‐user participation
Disability and participation
The Expansion of the Peer Adviser Workforce
Reified scarcity & the problem space of ‘need’
Fulfilling and desperately needed
Responsibility for homelessness
Discursive constructions of consumer choice, performance measurement and the marketisation of disability services and aged care in Australia
What's in a Name
Consumer participation at Specialist Homelessness Services
Keeping the Lights On
Involving Homeless Persons in the Leadership of a Health Care Organization
| Highly cited | No |
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