Asymmetric effects in customer satisfaction
Bibliographic Data
| ID | 11236016 |
|---|---|
| Authors | John Fuller (0000-0001-6666-1926, Universität Innsbruck), Johann Füller, Kurt Matzler (0000-0002-3132-4388, Johannes Kepler University of Linz, corresponding author), Rita Faullant (0000-0001-9835-8892, University of Klagenfurt) |
| Year | 2006 |
| Volume | 33 |
| Issue | 4 |
| Pages | 1159-1163 |
| Publication date | 2006-10-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Annals of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 0160-7383 • E-ISSN: 1873-7722 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.annals.2006.06.006 |
| OpenAlex | W1983186262 |
| Language | EN |
| Citations received | 14 |
| References cited | 9 |
Advertising · Business · Customer satisfaction · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Psychology · Technology Adoption and User Behaviour · Marketing
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| Unique citing works | 14 |
|---|---|
| Citations per year | 0,88 |
| Citation span | 2010 - 2025 (16) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 14 |