The value of unsustainable hotel services to guests
Evidence from a discrete choice experiment
Bibliographic Data
| ID | 11237216 |
|---|---|
| Authors | Dorine von Briel (0000-0002-5516-8631, corresponding author), Astrid Kemperman (0000-0002-1312-4913), Astrid D A M Kemperman, Sara Dolnicar (0000-0001-5176-3161) |
| Year | 2026 |
| Volume | 116 |
| Pages | 104073 |
| Publication date | 2026-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Annals of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 0160-7383 • E-ISSN: 1873-7722 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.annals.2025.104073 |
| OpenAlex | W4416927609 |
| Language | EN |
| Citations received | 3 |
| References cited | 59 |
Hotels routinely provide room services beyond their core accommodation functions. Their value to guests remains uncertain. Some hotel services are environmentally unsustainable but not essential to the core function of accommodation. This study uses a discrete choice experiment (n = 785) to determine how important such services are to tourists. We classify hotel services into essential but environmentally unsustainable (air conditioning control), non-essential and unsustainable services with negligible value (single-use items), and unsustainable services with differences in importance across market segments (daily towel change, minibar, vacuum cleaning). Findings provide guidance for configuring hotel service packages that can deliver a triple benefit: reduced cost for providers and potentially guests, an optimised room design, and lower emissions
Accommodation · Core (optical fiber · Discrete choice · Function (biology · Service (business · Sharing economy · Value (mathematics · Willingness to pay · Economic and Environmental Valuation · Environmental Sustainability in Business · Sharing Economy and Platforms
An Application of Hedonic Pricing Analysis to the Case of Hotel Rooms in Taipei
Loss or gain? The role of message framing in hotel guests’ recycling behaviour
‘Nudging’ hotel guests to reduce food waste as a win–win environmental measure
Message framing in green advertising
Drivers of global tourism carbon emissions
Price determinants of sharing economy based accommodation rental
Mental Accounting and Consumer Choice
A Sharing-Based Approach to Enticing Tourists to Behave More Environmentally Friendly
Prolific.ac—A subject pool for online experiments
Loss Aversion in Riskless Choice
Prospect Theory
Reducing food’s environmental impacts through producers and consumers
Consumer behavior and environmental sustainability in tourism and hospitality
Sample size requirements for stated choice experiments
Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being
A review of research into discrete choice experiments in tourism
Stated preference and choice models applied to recreation research
Algarve hotel price determinants
Making cause-related corporate social responsibility (CSR) count in holiday accommodation choice
On track to net-zero? Large tourism enterprises and climate change
The moderating role of context in the effects of choice attributes on hotel choice
The Lower Emissions Hotel Room
Changing service settings for the environment
The index of autonomous functioning
Beyond the Turk
| Unique citing works | 3 |
|---|---|
| Citations per year | 3 |
| Citation span | 2026 - 2026 (1) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 3 |