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Extension of the strategic renewal journey framework

The changing role of middle management

Bibliographic Data

ID11238057
AuthorsLilla Hortovanyi (0000-0002-4896-9641, Corvinus University of Budapest, corresponding author), Roland Zs Szabo (0000-0002-7961-1298, Corvinus University of Budapest), Peter Fuzes (0000-0002-3835-095X, Corvinus University of Budapest)
Year2021
Volume65
Pages101540
Publication date2021-05-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueTechnology in Society (JOURNAL)
Journal identifiersISSN: 0160-791X • E-ISSN: 1879-3274
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.techsoc.2021.101540
OpenAlexW3135000021
LanguageEN
Citations received6
References cited71

This paper presents the findings of a longitudinal study of a large corporation's journey towards becoming an ambidextrous organisation in the face of emerging technology. By investigating the interplay between the top and middle management, the results show that business intelligence systems allowed the firm to pursue a controlled renewal journey that was data-driven, automated, and supported fast organisational learning. This substituted for active frontline and middle managers. The change in organisational direction was driven by a small and powerful strategic top management group, even though this was a multi-unit firm with more than 100,000 employees. The main advantage of this type of journey is that the organisation can fully realize the advantage of highly centralised formal planning and control while becoming resilient and ambidextrous. A well-functioning decision support system, organisational policies and communication strategy can substitute for collective sense-making and shared strategic schemas. The results also suggest that management control systems can have a profound impact on developing organisational ambidexterity. The article also provides further details on the nature and implications of the rhetorical tactics used by the top management team to focus on organisational attention and action

Action (physics · Ambidexterity · Business · Control (management · Corporation · Economics · Face (sociological concept · Knowledge management · Management · Management control system · Middle management · Process management · Rhetorical question · Sociology · Strategic business unit · Strategic management · Strategic planning · Competitive and Knowledge Intelligence · Complex Systems and Decision Making · Computer Science · Innovation and Knowledge Management · Marketing

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Unique citing works6
Citations per year1.5
Citation span2022 - 2026 (5)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 6

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