Artificial companions, social bots and work bots

Communicative robots as research objects of media and communication studies

Bibliographic Data

ID11268002
AuthorsAndreas Hepp (0000-0001-7292-4147, University of Bremen, corresponding author)
Year2020
Volume42
Issue7-8
Pages1410-1426
Publication date2020-10-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueMedia Culture & Society (JOURNAL)
Journal identifiersISSN: 0163-4437 • E-ISSN: 1460-3675
PublisherSAGE Publications (PUBLISHER • US)
DOI10.1177/0163443720916412
OpenAlexW3024273111
LanguageEN
Citations received66
References cited50

The aim of this article is to outline ‘communicative robots’ as an increasingly relevant field of media and communication research. Communicative robots are defined as autonomously operating systems designed for the purpose of quasi-communication with human beings to enable further algorithmic-based functionalities – often but not always on the basis of artificial intelligence. Examples of these communicative robots can be seen in the now familiar artificial companions such as Apple’s Siri or Amazon’s Alexa, the social bots present on social media platforms or work bots that automatically generate journalistic content. In all, the article proceeds in three steps. Initially, it takes a closer look at the three examples of artificial companions, social bots and work bots in order to accurately describe the phenomenon and their recent insinuation into everyday life. This will then allow me to grasp the challenges posed by the increasing need to deal with communicative robots in media and communication research. It is from this juncture from where I would like to draw back on the discussion about the automation of communication and clearly outline how communicative robots are more likely than physical artefacts to be experienced at the interface of automated communication and communicative automation

Automation · GRASP · Human–computer interaction · Interface (matter · Robot · Social media · World Wide Web · Computer Science · Engineering · Ethics and Social Impacts of AI · Misinformation and Its Impacts · Opinion Dynamics and Social Influence · Artificial Intelligence

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