Standardization of Work
Co-constructed Practice
Bibliographic Data
| ID | 11372679 |
|---|---|
| Authors | Gunnar Ellingsen (0000-0002-6122-4003, UiT The Arctic University of Norway, corresponding author), Eric Monteiro (0000-0002-7678-7183, Norwegian University of Science and Technology), Glenn Munkvold (Nord-Trøndelag Elektrisitetsverk (Norway)) |
| Year | 2007 |
| Volume | 23 |
| Issue | 5 |
| Pages | 309-326 |
| Publication date | 2007-09-27 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | The Information Society (JOURNAL) |
| Journal identifiers | ISSN: 0197-2243 • E-ISSN: 1087-6537 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/01972240701572723 |
| OpenAlex | W2040093317 |
| Language | EN |
| Citations received | 8 |
| References cited | 56 |
There is strong pressure to achieve greater uniformity, standardization and application of best practices in the service professions, a sector that is growing in presence and importance. At the same time, there is a conflicting demand for the delivery of high- quality ( or high- priced or " knowledge-intensive") specialized or localized services. Our article analyzes information systems- enabled standardizing of service work through an in-depth interpretative study of an ongoing standardization initiative within the field of nursing. Nursing provides a graphic illustration of the dilemmas involved in the standardization of service work. In nursing, standardization is commonly a feature of projects to improve both efficiency and quality in health care. In contrast to the dominant conception of standardization as a largely top- down, imposed process, we offer a view of standardization as incomplete, co-constructed with users, and with significant unintended consequences. The article contributes by ( a) developing a theoretical perspective for the standardization of information- system-embedded service work and ( 2) providing operational and practical implications for system design and health care management
Business · Knowledge management · Process management · Service (business · Standardization · Work (physics · Computer Science · Electronic Health Records Systems · Engineering · Information Systems Theories and Implementation · Medicine · Nursing · Persona Design and Applications · Marketing
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Standardization for patient safety in a hospital department
From Artefacts to Infrastructures
Infrastructuring in Healthcare through the OpenEHR Architecture
The Missing “Turn to Practice” in the Digital Transformation of Industry
Repetita Iuvant
The Right Kind of Feedback
Standardized Flexibility
The measure of reality
Rationalizing medical work
Information Technology and Changes in Organizational Work
Perspective Making and Perspective Taking in Communities of Knowing
A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1
Computer-supported cooperative work
The Qualitative Researcher's Companion
Fast Food, Fast Talk
Sorting Things Out
Taking CSCW seriously
A Patchwork Planet Integration and Cooperation in Hospitals
ICT and Integrated Care
Standardization in Action
Knowledge Work
Talking about machines
Layers of Silence, Arenas of Voice
Object Lessons
Making Sense of Sound
Developing Information Infrastructure
Orders and Their Others
Power, Technology and the Phenomenology of Conventions
Seeing Like a State
| Unique citing works | 8 |
|---|---|
| Citations per year | 0.62 |
| Citation span | 2013 - 2019 (7) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 8 |