The joint effect of consumer and service providers’ culture on online service evaluations
A response surface analysis
Bibliographic Data
| ID | 11439655 |
|---|---|
| Authors | Panagiotis Stamolampros (0000-0001-8143-7244, corresponding author), Dimitrios Dousios (University of East Anglia), Nikolaos Korfiatis (0000-0001-6377-4837, University of East Anglia), Efthymia Symitsi (0000-0001-6371-4156, University of Leeds) |
| Year | 2020 |
| Volume | 78 |
| Pages | 104057 |
| Publication date | 2020-06-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Tourism Management (JOURNAL) |
| Journal identifiers | ISSN: 0261-5177 • E-ISSN: 1879-3193 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.tourman.2019.104057 |
| OpenAlex | W2993759936 |
| Language | EN |
| Citations received | 5 |
| References cited | 80 |
Advertising · Business · Context (archaeology · Customer satisfaction · Geography · Hofstede's cultural dimensions theory · Perception · Service (business · Service design · Service level objective · Service provider · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Psychology · Social Psychology · Marketing
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A meta-analysis of sustainable tourist behavioral intention and the moderating effects of national culture
How perceived social mobility affects tourism expenditure
Work for stay
Satisfaction
Evaluating Service Encounters
The Influence of Culture on Consumer Impulsive Buying Behavior
Domestic Country Bias, Country-of-Origin Effects, and Consumer Ethnocentrism
A Dynamic Process Model of Service Quality
The Behavioral Consequences of Service Quality
Are Scores on H ofstede's Dimensions of National Culture Stable over Time? A Cohort Analysis
The Antecedents and Consequences of Customer Satisfaction for Firms
A Conceptual Model of Service Quality and Its Implications for Future Research
Self-Selection and Information Role of Online Product Reviews
On the Use of Polynomial Regression Equations as an Alternative to Difference Scores in Organizational Research.
Consumer Response to Negative Publicity
The Study of Congruence in Organizational Behavior Research
Social Exchange Theory
International Tourism
Tourism image, evaluation variables and after purchase behaviour
Cross-national analysis of hotel customers’ attitudes toward complaining and their complaining behaviours
Relationships between Hofstede's cultural dimensions and tourist satisfaction
Cross-cultural differences in tourism
How power distance affects online hotel ratings
Key determinants of passenger loyalty in the low-cost airline business
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
The effect of uncertainty avoidance on information search, planning, and purchases of international travel vacations
Trust and reputation in the sharing economy
Tourist satisfaction a cognitive-affective model
Culture and the self
Value dimensions, perceived value, satisfaction and loyalty
Dimensionalizing Cultures
| Unique citing works | 5 |
|---|---|
| Citations per year | 1,25 |
| Citation span | 2022 - 2026 (5) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 5 |