Equity in Public Services
A Systematic Literature Review
Bibliographic Data
| ID | 11587239 |
|---|---|
| Authors | Denita Cepiku (0000-0002-5314-6770, University of Rome Tor Vergata, corresponding author), Marco Mastrodascio (0000-0003-4445-3645, University of Rome Tor Vergata, corresponding author) |
| Year | 2021 |
| Volume | 81 |
| Issue | 6 |
| Pages | 1019-1032 |
| Publication date | 2021-05-12 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Administration Review (JOURNAL) |
| Journal identifiers | ISSN: 0033-3352 • E-ISSN: 1540-6210 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/puar.13402 |
| OpenAlex | W3160630056 |
| Language | EN |
| Citations received | 66 |
| References cited | 104 |
Since the New Administration perspective was introduced by Dwight Waldo, equity has played a key role in public administration and public policy studies. Much research has focused on employment, politics, jurisprudence, voting and many other issues, while neglecting the role of public services. As gross societal inequities in the world still abound, this article aims at mapping the structure of the knowledge on equity in public services as well as the main conceptualizations and determinants of equity. Quantitative (bibliometrix) and qualitative (narrative) analyses are combined in the analysis of 145 articles from 69 journals. The greatest concentration areas and main drivers of equity (i.e., representative bureaucracy, administrative burden, horizontal and vertical decentralization, privatization, co‐production and performance management) are identified. The review contributes to the advancement of social equity in public administration scholarship and practice by improving the conceptual clarity of the term and by mapping the various literature streams
Bureaucracy · CLARITY · Decentralization · Economics · Equity (law · Political science · Politics · Public economics · Public relations · Scholarship · Sociology · Voting · Law · Local Government Finance and Decentralization · Public Administration · Public Policy and Administration Research · Regulation and Compliance Studies
Coordinated Urban System Development and Urban Health Equity in Chinese Cities
Switching lane or carrying the load? A multidimensional impact analysis of government artificial intelligence application and work overload on urban public service
Governance of local public service provision
Fiscal Sisterhood
Regional bombs and public labor obligations
AI‐Ready Bureaucracies? Assessing Capacity‐Building Approaches in European National AI Strategies
Rethinking Local Choice
Does e-government integration contribute to the quality and equality of local public services? Empirical evidence from China
Citizens’ expectations about public services
Assessing inclusivity in online platforms through usability evaluation with Google Analytics
Pathways to Diversity, Equity, and Inclusion
Who benefits from collaborative governance? An empirical study from the energy sector
The management of bias and noise in public sector decision-making
Unveiling third party digital value creation
“You Keep Using That Word. I do not Think it Means What you Think it Means”
Mapping Government Budgeting Research
Accountability, equidade em serviços públicos e governo aberto no Brasil e na Colômbia
Accountability, equitable public services, and open government in Brazil and Colombia
Assessing stakeholder awareness and perceptions of equity in communicating extreme weather risks to communities
Advancing Social Equity Through Nudging
Taking the reins or taking the ride
The Role of Generative Artificial Intelligence Use in Street-Level Bureaucrats’ Discretion and Enforcement Styles
Ensuring social equity through service integration design
Interventions to reduce bureaucratic discrimination
Situating public management’s contributions to social equity
Intersecting public management and social equity Introduction to the special issue of Public Management Review
Challenges and opportunities for equity in public management
A Challenge to the Spirit of Public Administration
Which Public Values are Most Important? Linking Political Ideology and Public Service Motivation to Public Values Preferences
Active representation and equal treatment
Anchoring Institutional Values in Democracy
Reimagining race and gender in public administration and public policy
Social equity in federal contracting during emergencies
Social equity in the data era
Social Equity Through Women's Empowerment
Fifty years as the fourth pillar of public administration
Public Perceptions of the Administrative Values Tradeoff
Gendered Perceptions of Public Services
Does symbolic representation matter? A meta‐analysis of the passive‐symbolic representation link
Operationalizing Lasswell’s call for clarification of value goals
Citizens' Inclusion in Public Services
Equity in ICT-Based Coproduction
Introduction to the special issue on Inclusion and E-Government
Open Data and Equity
Social equity and White institutional Presence
Algorithmic design, value trade-offs, and public preferences for autonomous buses
The Burden of Bad Intentions
Representative Bureaucracy, Environmental Turbulence, and Organizational Performance
Rhetoric Versus Reality? A Comparative Study of Public and Non‐Public Sector Employees' Perceptions of Discrimination
Contracting out public participation to external consultants
Public values and sector service delivery preferences
The effectiveness‐equity tradeoff when resources decline
Nonprofit Density and Distributional Equity in Public Service Provision
Strategic Decision Making and Implementation in Public Organizations in the Gulf Cooperation Council
The End of Evidence‐Based Everything at the Close of the Global Chapter
Maximizing social equity as a pillar of public administration
Political accountability and social equity in public budgeting
Social inequity in administrative burdens
The Language of Public Encounters
No two-party game
Financial Stress, Psychological Factors, and Financial Knowledge on Life Satisfaction
Linguistic Features of Public Service Encounters
The origins and consequences of administrative burdens in mass immunization programs
State inspection in contexts of cultural and sociopolitical conflict
Qualitative Methods and Interpersonal Citizen-State Encounters
Assessing the impact of women's underrepresentation on public service delivery in Afghanistan
Citation indexing, its theory and application in science, technology, and humanities
A complex landscape of inequity in access to urban parks
New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness
Public Leadership
Making Sense of Public Value
Filling in the Skeletal Pillar
The Increasing Dominance of Teams in Production of Knowledge
Graph drawing by force‐directed placement
Bibliometrix
Preferred Reporting Items for Systematic Reviews and Meta-Analyses
Equality and Efficiency
Exploratory Social Network Analysis with Pajek
Contracting out by Urban Governments
Inequality in water supply in India
Law enforcement and the citizen
Education, horizontal inequalities and ethnic relations in Nigeria
Do Transit-Dependent Neighborhoods Receive Inferior Bus Access? A Neighborhood Analysis in Four U.S. Cities
Contracting Out and Accountability
A New Public Administration
Achieving balance in decentralization
Cream-Skimming, Parking and Other Intended and Unintended Effects of High-Powered, Performance-Based Contracts
Addressing the Increase of Domestic Violence and Abuse During the Covid-19 Pandemic
Externalities in the Fragmented Metropolis
Regulatory Effectiveness and Social Equity in Environmental Governance
School Performance Measurement
Evaluating the Temporal Organization of Public Service Provision Using Space-Time Accessibility Analysis
Does Decentralisation Improve Equity and Efficiency in Public Service Delivery Provision
Spatial deprivation of urban public services in migrant enclaves under the context of a rapidly urbanizing China
The Vexed Question of Market Stewardship in the Public Sector
Government Transparency and Perceived Social Equity
Who's in charge of the central city? The conflict between efficiency and equity in the design of a metropolitan area
Empirical Evidence and Determinants of Region‐Based Environmental Injustice in China
Social Equity
PAR ’s Social Equity Footprint
Do Street‐Level Bureaucrats Discriminate Based on Religion? A Large‐Scale Correspondence Experiment among American Public School Principals
Social Vulnerability and Equity
Analyzing the Complexity of Performance Information Use
Can Performance Management Foster Social Equity? Stakeholder Power, Protective Institutions, and Minority Representation
Activating collective co-production of public services
Decentralisation and Accountability in Infrastructure Delivery in Developing Countries
The Dialectics of Equity
The emerging public service culture
Does Coproduction of Public Services Support Government's Social Equity Goals? The Case of U.S. State Parks
Social Equity and Social Service Productivity
Administrative Capital and Citizens’ Responses to Administrative Burden
Principles of Social Justice
Applying Market Solutions to Public Services
Coproduction and Equity in Public Service Delivery
Equity in Local Service Distribution
Representative Bureaucracy
The Future of Local Government
Looking a Gift Horse in the Mouth
Are Some Citizens More Equal than Others? Evidence from a Field Experiment
Controlling Administrative Discretion Promotes Social Equity? Evidence from a Natural Experiment
Coproduction of Government Services and the New Information Technology
Human Capital and Administrative Burden
Managing Public Service Contracts
A Fistful of Data
The effects of privatisation on the equity of public services
Administrative Burden
Advancing Social Equity in the Minnowbrook Tradition
Children of a Lesser God
Competition and Inequality
Representative Bureaucracy, Organizational Strategy, and Public Service Performance
The Impact of Red Tape on Governmental Performance
Establishing the link between representative bureaucracy and performance
New directions in equity research
Equity, Equality, and Need
Equity of Urban Service Delivery
Analysing Decentralization Policies in Developing Countries
Representative Bureaucracy
Lipstick and Logarithms
The problem with autonomy
Funding the National Health Service
| Unique citing works | 66 |
|---|---|
| Citations per year | 13,2 |
| Citation span | 2021 - 2026 (6) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 65 |