Introduction to the special issue ‘The implications of new public governance arrangements for street‐level organisations and bureaucrats’
Bibliographic Data
| ID | 11960320 |
|---|---|
| Authors | Gabriela Lotta (0000-0003-2801-1628, Fundacao Getulio Vargas Escola de Direito São Paulo Brazil), Mark Considine (Faculty of Arts The University of Melbourne Melbourne Victoria Australia) |
| Year | 2025 |
| Volume | 84 |
| Issue | 4 |
| Pages | 597-604 |
| Publication date | 2025-07-15 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Australian Journal of Public Administration (JOURNAL) |
| Journal identifiers | ISSN: 0313-6647 • E-ISSN: 1467-8500 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/1467-8500.70014 |
| OpenAlex | W4413086200 |
| Language | EN |
| References cited | 23 |
This special issue examines how contemporary changes in public administration—such as New Public Management and public governance—have reshaped service delivery and influenced street‐level implementation. These shifts have generated new arrangements involving state and non‐state actors, including alternative contracting models, co‐production systems, and governance networks. While such arrangements have sometimes weakened the role of the state, in other contexts they have fostered deeper local embeddedness and more flexible, relational approaches to service delivery. Focusing on street‐level dynamics, this issue explores how new forms of accountability, organisational structures, and actor relationships are redefining frontline implementation. Drawing on eight case studies from Australia, Brazil, Israel, the Philippines, Switzerland, and Mexico, the contributions analyse diverse governance arrangements and their impact on policy delivery in varied institutional and administrative settings. The issue highlights five key relational dynamics: (1) between state and non‐state actors; (2) between street‐level organisations and communities; (3) between frontline actors and higher‐level agencies; (4) between bureaucrats and political actors; and (5) across sectors, through partnerships. Together, the articles show how contemporary implementation is shaped by local context, organisational form, and social relations, offering new insights into how street‐level actors navigate complex governance environments in the delivery of public services
Accountability · Business · Context (archaeology · Corporate governance · Economics · Embeddedness · Management · Political science · Politics · Public relations · Public service · Service (business · Service delivery framework · Social science · Sociology · State (computer science · Nonprofit Sector and Volunteering · Public Administration · Public Policy and Administration Research · Regulation and Compliance Studies · Marketing
Regime Threats and State Solutions
Street‐level bureaucrats in a relational state
The Hidden Tier of Social Services
How social networks affect policy implementation
The role of discretion and street‐level deliberative practices in the Covid‐19 crisis response
Addressing (in)equity through public policy and local governance systems
Political involvement in street‐level policy implementation as a two‐way relationship—The effect of policy capacity
Relational street‐level bureaucracy
The influence of religious institutional logic in frontline work
How do street‐level organisations adapt to a new policy framework? Evidence from a Swiss canton
Fostering change
Governmental implementation of information and communication technology at the local level
Issues of cross‐sector service delivery in complex settings
Local Embeddedness and Bureaucratic Performance
Repairing the State
Reflections on Street‐Level Bureaucracy
Serving many masters
The polity of implementation
Street-Level Bureaucracy and Public Accountability
Bureaucracy and Service Delivery
| Highly cited | No |
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