Accountability or Countability? Performance Measurement in the New Zealand Public Service, 1992–2002
Bibliographic Data
| ID | 11961043 |
|---|---|
| Authors | Zsuzsanna Lonti (Victoria University of Wellington, corresponding author), Robert J Gregory (0000-0002-9284-6067, Victoria University of Wellington), Robert Gregory (0000-0002-5034-8895) |
| Year | 2007 |
| Volume | 66 |
| Issue | 4 |
| Pages | 468-484 |
| Publication date | 2007-11-08 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Australian Journal of Public Administration (JOURNAL) |
| Journal identifiers | ISSN: 0313-6647 • E-ISSN: 1467-8500 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1467-8500.2007.00557.x |
| OpenAlex | W2080908065 |
| Language | EN |
| Citations received | 8 |
| References cited | 10 |
This article examines how output classes and performance indicators have changed between 1992 and 2002 in five selected departments of the New Zealand Public Service. Process, output and largely artificial service quality performance measures have crowded out outcome, efficiency and effectiveness indicators, across the board. Both output classes and performance indicators have been highly labile, though the reasons for this remain speculative in the meantime. The New Zealand state sector is currently implementing a ‘managing for outcomes’ strategy, intended to overcome too strong a preoccupation with the production of outputs. However, because output classes remain the key feature of the Public Finance Act 1989 the means of ensuring and demonstrating policy effectiveness must be more broadly based than a reliance on the countability of organisational output classes and performance measures
Accountability · Business · Economics · Economy · Microeconomics · Outcome (game theory · Performance indicator · Performance measurement · Political science · Process (computing · Process management · Production (economics · Public economics · Public sector · Public service · Quality (philosophy · Service (business · Accounting and Organizational Management · Computer Science · Nonprofit Sector and Volunteering · Public Administration · Public Policy and Administration Research · Accounting · Marketing
Examining statements of service performance
Reforming government public accountability
Public value and public sector accountability in New Zealand
Does performance measurement improve public sector performance? A case of Australian government agencies
Chasing Shadows? Performance Measurement of Policy Advice in New Zealand Government Departments
Bureaucracies Remember, Post‐bureaucratic Organizations Forget
From performance measurement to learning
Toward a New Era of Administrative Reform? The Myth of Post‐NPM in New Zealand
| Citations per year | 0.44 |
|---|---|
| Citation span | 2008 - 2025 (18) |
| Highly cited | No |