Employees’ resistance to users’ ideas in public service innovation
Bibliographic Data
| ID | 11961981 |
|---|---|
| Authors | Line Jenhaug (0000-0003-3660-0836, Department of Social Work and Guidance Inland Norway University of Applied Sciences Lillehammer Norway, corresponding author) |
| Year | 2020 |
| Volume | 79 |
| Issue | 4 |
| Pages | 444-461 |
| Publication date | 2020-03-09 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Australian Journal of Public Administration (JOURNAL) |
| Journal identifiers | ISSN: 0313-6647 • E-ISSN: 1467-8500 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/1467-8500.12415 |
| OpenAlex | W3011364895 |
| Language | EN |
| Citations received | 7 |
| References cited | 36 |
This article contributes to the existing criticism of the positive emphasis on user participation in service innovation as co‐creation by examining employee resistance to user‐driven innovation. The empirical base comprises interviews, document studies, and observations from a project that focused on implementing a user‐initiated idea in public care services in Norway. To discuss employee resistance to innovative user ideas, a power perspective is included by drawing on the Foucault‐based theory of identity regulation and discourse. Employees resist the required identity regulation by distorting the initial innovative idea to align with their problem representations, which is facilitated by entangled discourses. The power relations embedded in the different parties’ subject positions emphasize how governing the user side is incompatible with being governed by the users. The article contributes to our knowledge of service innovation and the co‐creation of value by demonstrating discursive mechanisms for twisting value propositions
Aesthetics · Business · Criticism · Identity (music · Knowledge management · Perspective (graphical · Political science · Power (physics · Public relations · Resistance (ecology · Service (business · Service innovation · Sociology · Subject (documents · User innovation · Value (mathematics · World Wide Web · Computer Science · Innovation, Technology, and Society · Innovative Approaches in Technology and Social Development · Law · Service and Product Innovation · Marketing
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Critical service logic
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From public service-dominant logic to public service logic
The Service Framework
Service logic revisited
Co-Production, Interdependence and Publicness
Constructing mystery
Service-dominant logic
The Subject and Power
Framing Innovation in Public Service Sectors
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Putting Consumers to Work
Co-production and Third Sector Social Services in Europe
Understanding Public Service Innovation as Resource Integration and Creation of Value Propositions
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
Participation as governmentality? The effect of disciplinary technologies at the interface of service users and providers, families and the state
The will to not be empowered (according to your rules)’
Transforming the Public Sector Into an Arena for Co-Creation
Innovation, Public Policy and Public Services Delivery in the Uk. The Word That Would Be King
Naming the Beast
On the road to prosumption
Governing the consumer
| Unique citing works | 7 |
|---|---|
| Citations per year | 2,33 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 7 |