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What drives successful social networking services? A comparative analysis of user acceptance of Facebook and Twitter

Bibliographic Data

ID12008509
AuthorsSang Jib Kwon (Graduate School of Innovation and Technology Management, Korea Advanced Institute of Science and Technology (KAIST), Daejeon, Republic of Korea), Eunil Park (0000-0002-3177-3538, Graduate School of Innovation and Technology Management, Korea Advanced Institute of Science and Technology (KAIST), Daejeon, Republic of Korea, corresponding author), Ki Joon Kim (0000-0003-4188-7915, Sungkyunkwan University)
Year2014
Volume51
Issue4
Pages534-544
Publication date2014-05-24
Open AccessYes
TypeARTICLE
VenueThe Social Science Journal (JOURNAL)
Journal identifiersISSN: 0362-3319 • E-ISSN: 1873-5355
PublisherTaylor & Francis (PUBLISHER • GB)
DOI10.1016/j.soscij.2014.04.005
OpenAlexW2091401192
LanguageEN
Citations received30
References cited52

This study identifies perceived mobility, security, connectedness, system and service quality, usefulness, attitude, and flow experience as key motivational factors for using social networking services (SNSs), and develops a theoretical model that explicates the process in which users adopt Facebook and Twitter by integrating these factors with the technology acceptance model (TAM). While results of structural equation modeling (SEM) on the collected data (N = 2,214) verified the validity and reliability of the research model, Facebook and Twitter users were found to emphasize different motivational factors when deciding to use SNSs. The implications of notable findings and directions for future studies are discussed

Business · Computer security · Internet privacy · Key (lock · Process (computing · Quality (philosophy · Reliability (semiconductor · Service (business · Service quality · Social connectedness · Structural equation modeling · Technology Acceptance Model · Usability · Computer Science · Digital Marketing and Social Media · Impact of Technology on Adolescents · Psychology · Social Psychology · Technology Adoption and User Behaviour · Marketing

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Citations per year3
Citation span2016 - 2026 (11)
Highly citedNo

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