User-centered E-Government in practice
A comprehensive model for measuring user satisfaction
Bibliographic Data
| ID | 12080997 |
|---|---|
| Authors | Pieter Verdegem (0000-0001-7906-002X, Ghent University, corresponding author), Katrien Verleye (0000-0002-6727-4175, Ghent University), Gino Verleye |
| Year | 2009 |
| Volume | 26 |
| Issue | 3 |
| Pages | 487-497 |
| Publication date | 2009-04-29 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Government Information Quarterly (JOURNAL) |
| Journal identifiers | ISSN: 0740-624X • E-ISSN: 1872-9517 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.giq.2009.03.005 |
| OpenAlex | W2140890354 |
| Language | EN |
| Citations received | 65 |
| References cited | 54 |
Business · Conceptual framework · Conceptual model · Context (archaeology · Customer satisfaction · Flemish · Government (linguistics · Human–computer interaction · Information and Communications Technology · Knowledge management · Order (exchange · Process management · Scale (ratio · Sociology · The Internet · Usability · World Wide Web · Computer Science · E-Government and Public Services · ICT Impact and Policies · Technology Adoption and User Behaviour · Marketing
Smart Governance in Practice
Adoção de tecnologias de serviços de governo eletrônico
Service quality, perceived value, and citizens’ continuous-use intention regarding e-government
Importance of the human factor in user satisfaction with local government office counter services
Addressing new challenges in smart urban planning using Information and Communication Technologies
Mobile services use and citizen satisfaction in government
Enhancing citizen satisfaction with mobile government services in China
Adoption of electronic commerce by individuals in Bangladesh
Defining a user profile for e-government services
Does Introducing FAQs Boost Self-Service Government?—A Study of Local Government Websites
Continuous Use and Extended Use of E-Government Portals in Malaysia
Channel Choice Determinants of (Digital) Government Communication
Determinants of citizen-generated data in a smart city
Digitalised Welfare
Impact of supply–demand matching on citizen satisfaction
Does online privacy self-efficacy help promote e-participation for rights protection
Assessing citizens’ non-adoption of public e-services in Germany
The influence of political factors in policymakers' perceptions on the implementation of Web 2.0 technologies for citizen participation and knowledge sharing in public sector delivery
Digital governance and public value creation at the state level
An Empirical Analysis of the Factors Affecting Farmer Satisfaction Under the China Link Policy
Measuring user satisfaction from e-Government services
Allowing users to pick and choose
Understanding value of digital service delivery by governments in Mexico
Explaining the low utilization of government websites
Cobra framework to evaluate e-government services
Are pictures worth a thousand words? The effect of information presentation type on citizen perceptions of government websites
Measuring the quality of governmental websites in a controlled versus an online setting with the ‘Website Evaluation Questionnaire’
Do they want it? Do they use it? The ‘Demand-Side’ of e-Government in Australia and New Zealand
From conventional governance to e-democracy
Community Health Map
Securing e-Government and e-Voting with an open cloud computing architecture
E-Cognocracy and the design of public policies
Public e-service development
E-Government services for faith-based organizations
Usability and credibility of e-government websites
A usability evaluation of the Obamacare website
A statistical analysis of the construction of the United Nations E-Government Development Index
Towards a multidimensional model for evaluating electronic government
Examining the antecedents and outcomes of smart government usage
Exploring user participation approaches in public e-service development
Analysing the scientific evolution of e-Government using a science mapping approach
User centric cloud service model in public sectors
Bringing in the users
A validation of the modified democratic e-governance website evaluation model
The use of smart work in government
The evolution of theoretical contributions in digital government research
Business perceptions and satisfaction with e-government
TreeCovery
Social and Political Factors Affect the Index of Public Management Efficiency
Linking Transparency to Trust in Government and Voice
What Do Participants Take Away from Local eParticipation
Social Media and Value Conflicts
Talk or type? The effect of digital interfaces on citizens' satisfaction with standardized public services
National e-government performance and citizen satisfaction
Smart Governance For Sustainable Cities
Quality assessment of service bundles for governmental one-stop portals
Computer World
E-government in outlying regions
E‐government and public service quality in Ghana
Democratic Involvement in Higher Education
A cross-cultural comparison of Kuwaiti and British citizens' views of e-government interface quality
Towards a heuristic frame for transferring e-government technology
User experience of government documents
Information and communications technology use, e-government, pain and stress amongst public servants
An empirical test of stage models of e-government development
User acceptance of information technology
Design and the Domestication of Information and Communication Technologies
Understanding Information Technology Usage
An institutional perspective on performance measurement and management in the ‘new public sector’
Social Cognitive Theory in Cultural Context
From Intentions to Actions
User Acceptance of Information Technology
User Acceptance of Computer Technology
Structural Equations with Latent Variables
The Discovery of Grounded Theory
Public Priorities Concerning the Development of E-Government in Flanders
Electronic Democracy and Young People
The E-Government paradox
E-Government
Analyzing e-government research
E-government around the world
Customer orientation in electronic government
The endless wire
Understanding the complexity of electronic government
E-government evaluation
Explaining the acceptance and use of government Internet services
User-centered e-government
Citizen interaction with e-government
E-gov
The Myths of E-Government
Reinventing Local Governments and the E‐Government Initiative
Electronic Service Delivery in Public Administration
The use of service channels by citizens in the Netherlands
Accessing e-government
Electronic government and public administration
E-government research
Advancing E-Government at the Grassroots
E‐Government and the Transformation of Service Delivery and Citizen Attitudes
Evaluating the progress of e-government development
Integrating Models of Diffusion of Innovations
| Unique citing works | 65 |
|---|---|
| Citations per year | 4,06 |
| Citation span | 2010 - 2026 (17) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 63 |