Resilience and Resourcefulness
How Crisis Centers in Louisiana Adapted Services during Covid-19
Bibliographic Data
| ID | 12140403 |
|---|---|
| Authors | Fanny Ramirez (0000-0002-9467-1133, Louisiana State University, corresponding author), Andrew R Barclay (0000-0002-1182-8765, Craig Newmark Graduate School of Journalism at the City University of New York), Ashlyn Barclay, Rockia Harris (0000-0002-3219-0502, Villanova University) |
| Year | 2025 |
| Publication date | 2025-10-14 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Family Violence (JOURNAL) |
| Journal identifiers | ISSN: 0885-7482 • E-ISSN: 1573-2851 |
| Publisher | Springer Science+Business Media (PUBLISHER • DE) |
| DOI | 10.1007/s10896-025-00990-2 |
| OpenAlex | W4415143179 |
| Language | EN |
| References cited | 36 |
Purpose This article examines how crisis centers in Louisiana, USA, adapted their direct care services during COVID-19 to continue helping survivors affected by violence. Organizational resilience theory serves as the project’s main theoretical framework. As such, we report on how community- and university-based crisis centers drew on principles of resilience and resourcefulness to adapt their direct care services (e.g., crafting normalcy, putting alternative logics to work) during this difficult time. Method We draw on 21 in-depth interviews with upper-level administrators from organizations working in violence against women conducted during the summer of 2020. The interview transcripts yielded 184 single-spaced pages of data that we analyzed using an inductive approach to qualitative data analysis. Results Findings show that both community- and university-based centers were able to transition counseling and case management to telehealth services either through telephone or videoconferencing. However, three types of direct care services could not be fully transitioned to virtual formats: Shelters, legal services, and medical support. These areas of care often experienced temporary service interruptions until centers developed creative face-to-face interactions to help mitigate in-person contact. Conclusions This study contributes to current understandings of how crisis centers can apply organizational resilience principles during public health crises to adapt and thrive in the face of adversity. By reporting on specific resilience strategies used by Louisiana centers we provide insights that will help social service providers and healthcare professionals be better prepared for future public health crises
Face (sociological concept · Health care · Psychological resilience · Public health · Qualitative research · Resilience (materials science · Service (business · Service provider · Telehealth · Disaster Management and Resilience · Disaster Response and Management · Supply Chain Resilience and Risk Management
Exacerbation of Physical Intimate Partner Violence during Covid-19 Pandemic
Organizing resilience as adaptive-transformational tensions
Social Vulnerabilities and Hurricane Katrina
“Going Virtual Helped Me Learn That I Can Handle Everything”
When Home is Not Safe
Covid ‐19 pandemic‐related transition to telehealth in child and adolescent mental health
From Danger to Uncertainty
Nonprofits as a Resilient Sector
The Impact of Short-Term Counseling at a Domestic Violence Shelter
Rural Versus Urban Victims of Violence
The Impact of the Covid-19 Pandemic on Intimate Partner Violence Advocates and Agencies
The Evolution of Networks and the Resilience of Interorganizational Relationships after Disaster
The Role of Service Providers, Technology, and Mass Media When Home Isn't Safe for Intimate Partner Violence Victims
Are We Making an Impact
Supporting Vulnerable Populations During the Pandemic
| Citation velocity | historical |
|---|---|
| Highly cited | No |