Stakeholder engagement in the public utility sector
Evidence from Italian ESG reports
Bibliographic Data
| ID | 12245402 |
|---|---|
| Authors | L Reggiani Bonetti (University of Verona), Lisa Bonetti, Alessandro Lai (0000-0002-8070-5953, University of Verona, corresponding author), Riccardo Stacchezzini (0000-0002-2938-4656, University of Verona) |
| Year | 2023 |
| Volume | 84 |
| Pages | 101649-101649 |
| Publication date | 2023-08-19 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Utilities Policy (JOURNAL) |
| Journal identifiers | ISSN: 0957-1787 • E-ISSN: 1878-4356 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.jup.2023.101649 |
| OpenAlex | W4386016313 |
| Language | EN |
| Citations received | 3 |
| References cited | 72 |
Stakeholder engagement (SE) processes enhance public value, and information on how companies develop these processes helps stakeholders to assess firms' legitimacy and competitiveness, particularly in the public utility sector, where value creation is related to public trust. Nevertheless, empirical evidence regarding SE quality is scarce. This paper fills the gap by adopting a methodological tool that assesses the typology and extension of engagement processes. A content analysis of Italian public utilities’ ESG reports reveals limited engagement with diverse stakeholders and a lack of two-way communication. The paper provides practical suggestions to improve SE to address sustainability issues affecting public value
Business · Corporate social responsibility · Economics · Empirical evidence · Legitimacy · Political science · Public engagement · Public relations · Public sector · Public value · Sociology · Stakeholder · Stakeholder engagement · Sustainability · Sustainability reporting · Typology · Value (mathematics · Corporate Social Responsibility Reporting · Management and Organizational Studies · Public Policy and Administration Research
Content Analysis
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Tweet, tweet, tweet
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Using content analysis as a research method to inquire into intellectual capital reporting
Dialogic communication in 140 characters or less
Sustainable development goals and the strategic role of business
Managing for stakeholders, stakeholder utility functions, and competitive advantage
Towards an empirical research agenda for public value theory
Stakeholder Engagement
From tokenism to empowerment
Dialogic Communication Practices of Water District Officials
The New Heretics
Applying Stakeholder Theory in Sustainability Management
Collaboration by Design
Shake Your Stakeholder
What rights and whose responsibilities in water? Revisiting the purpose and reassessing the value of water services tariffs
Sustainability disclosure and reporting by municipally owned water utilities
Sustainability reporting and public value
Determinants of access to improved water sources
Stakeholder engagement by an Italian water utility company
Improving the management of water multi-functionality through stakeholder involvement in decision-making processes
Public Value Pragmatism as the Next Phase of Public Management
The reform of New Public Management and the creation of public values
Open government and e-government
Fostering Dialogic Engagement
| Citations per year | 1.5 |
|---|---|
| Citation span | 2024 - 2026 (3) |
| Highly cited | No |