Mapping service quality in electricity distribution
An exploratory study of Brazil
Bibliographic Data
| ID | 12246780 |
|---|---|
| Authors | Marcelo Resende (0000-0001-8931-9912, Universidade Federal do Rio de Janeiro, corresponding author), Vicente Cardoso (0000-0003-4403-4379, Brazilian Development Bank) |
| Year | 2018 |
| Volume | 56 |
| Pages | 41-52 |
| Publication date | 2018-11-21 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Utilities Policy (JOURNAL) |
| Journal identifiers | ISSN: 0957-1787 • E-ISSN: 1878-4356 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.jup.2018.08.009 |
| OpenAlex | W2901765611 |
| Language | EN |
| Citations received | 5 |
| References cited | 28 |
Business · Canonical correlation · Cluster (spacecraft · Customer satisfaction · Distribution (mathematics · Econometrics · Economics · Electricity · Environmental economics · Exploratory analysis · Exploratory factor analysis · Industrial organization · Multivariate statistics · Quality (philosophy · Service (business · Service quality · Statistics · Computer Science · Engineering · Mathematics · Transport and Economic Policies · Urban and Freight Transport Logistics · Marketing
Construction of the scale of quality perceived by electric power services offered by Brazilian companies
Determining factors affecting customer satisfaction of the national electric power company (Meralco) during the Covid-19 pandemic in the Phillippines
Reversing privatization
Determinants of the economic performance of Brazilian electricity distributors
Service Quality in Electricity Distribution in Brazil
Nonparametric statistics for the behavioral sciences
Determining the Number of Factors in Approximate Factor Models
Hierarchical Grouping to Optimize an Objective Function
RPI-X, competition as a rivalrous discovery process, and customer engagement – Paper presented at the Conference The British Utility Regulation Model
| Citations per year | 0.71 |
|---|---|
| Citation span | 2019 - 2025 (7) |
| Highly cited | No |