Service Quality in Electricity Distribution in Brazil
A Malmquist Approach
Bibliographic Data
| ID | 12614978 |
|---|---|
| Authors | Alexandre Marinho (0000-0001-9152-3584, Instituto de Pesquisa Econômica Aplicada and Universidade do Estado do Rio de Janeiro Brazil, corresponding author), Marcelo Resende (0000-0001-8931-9912, Instituto de Economia Universidade Federal do Rio de Janeiro Brazil, corresponding author) |
| Year | 2019 |
| Volume | 90 |
| Issue | 4 |
| Pages | 687-712 |
| Publication date | 2019-02-07 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Annals of Public and Cooperative Economics (JOURNAL) |
| Journal identifiers | ISSN: 1370-4788 • E-ISSN: 1467-8292 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/apce.12241 |
| OpenAlex | W2582081873 |
| Language | EN |
| Citations received | 1 |
| References cited | 47 |
The paper undertakes a dynamic analysis for service quality in the electricity distribution in Brazil between 2010 and 2014 based on Malmquist indexes constructed upon Data Envelopment Analysis (DEA) distance functions. The motivation for the less usual consideration of efficiency frontiers for service quality, that does not rely on traditional inputs and outputs but rather on quality indicators, builds on previous static applications in the context of telecommunications. The analysis considers undesirable technical indicators for quality as inputs and desirable consumer satisfaction indicators for quality as outputs in the efficiency frontier analysis. The bootstrap‐corrected Malmquist indexes indicated service quality deterioration in 38.1 per cent, quality stagnation in 40.5 per cent and quality improvement only in 21.4 per cent of the cases. When one decomposes the Malmquist index, the evidence does not suggest relevant frontier shifts and indicates a dominant role for the catch‐up effect. Finally, Malmquist indexes are regressed against variables that may portray heterogeneities, such as firm size, service area, density, ownership and regional dummies in terms of a well‐known two‐stage procedure. The mostly weak significance results reinforce the plausibility of the initial analysis
Context (archaeology · Data envelopment analysis · Distribution (mathematics · Econometrics · Economics · Economy · Electric power distribution · Geography · Index (typography · Industrial organization · Macroeconomics · Malmquist index · Productivity · Quality (philosophy · Service (business · Service quality · Statistics · Total factor productivity · Agricultural and Food Sciences · Computer Science · Efficiency Analysis Using DEA · Engineering · Mathematics · Transport and Economic Policies
Estimation and inference in two-stage, semi-parametric models of production processes
Bootstrap Methods
A survey of data envelopment analysis in energy and environmental studies
Measuring the efficiency of decision making units
Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis
Mapping service quality in electricity distribution
| Citations per year | 0.33 |
|---|---|
| Citation span | 2023 - 2023 (1) |
| Highly cited | No |