Multichannel integration quality, online perceived value and online purchase intention
A perspective of land-based retailers
Bibliographic Data
| ID | 12420437 |
|---|---|
| Authors | Jinfeng Wu (0000-0002-9579-9163, Wuhan Textile University, corresponding author), Jin-Feng Wu, Ya Ping Chang (Huazhong University of Science and Technology) |
| Year | 2016 |
| Volume | 26 |
| Issue | 5 |
| Pages | 1228-1248 |
| Publication date | 2016-09-16 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Internet Research (JOURNAL) |
| Journal identifiers | ISSN: 1066-2243 • E-ISSN: 2054-5657 |
| Publisher | Emerald Publishing Limited (PUBLISHER • GB) |
| DOI | 10.1108/intr-04-2014-0111 |
| OpenAlex | W2519842788 |
| Language | EN |
| Citations received | 16 |
| References cited | 45 |
Purpose The purpose of this paper is to understand the role of multichannel integration quality in enhancing online perceived value and online purchase intention via the online store operated by a land-based retailer. Design/methodology/approach This paper develops a research model based on the “quality-value-purchase” chain, with four dimensions of multichannel integration quality as antecedents and three dimensions of online perceived value as mediators of online purchase intention. Empirical data were collected from 390 multichannel shoppers and structured equation modeling was used to test the research hypotheses. Findings Among the four multichannel integration quality dimensions, transparency of service configuration, process consistency and business ties positively affect online purchase intention through online perceived value, whereas the effects of information consistency are not significant; process consistency exerts a stronger influence on online perceived value than business ties; the effect of online convenience on online purchase intention is weaker than that of online monetary savings and online hedonic value. Research limitations/implications The study identifies the theoretical principles of the relationships among multichannel integration quality, online perceived value and online perceived value in multichannel context. Based on these theoretical principles, this study will help researchers to better understand consumers’ online purchase intention and the creation of online perceived value in the integrated multichannel context. Practical implications The findings of this study can provide retailers with useful strategies to increase online purchase intention depending on improvement of multichannel integration quality and online perceived value. Originality/value This study provides a first study to empirically assess various types of online perceived value attached to multidimensional properties of multichannel integration quality and the corresponding effects on online purchase intention. Overall, the results offer insights of how land-based retailers could manage their online performance by integrating multiple channels and improving online perceived value
Business · Consistency (knowledge bases · Context (archaeology · Originality · Quality (philosophy · Structural equation modeling · Value (mathematics · Computer Science · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Psychology · Social Psychology · Technology Adoption and User Behaviour · Marketing
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Target entitativity
| Unique citing works | 16 |
|---|---|
| Citations per year | 1,78 |
| Citation span | 2017 - 2024 (8) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 16 |