Skip to main content

ETHNOS_APP

Home • Search • Journals • List 0

Consumer perceived value

The development of a multiple item scale

Bibliographic Data

ID23328282
AuthorsJill Sweeney (0000-0002-3847-1540, The University of Western Australia), Jillian C Sweeney, Geoffrey N Soutar (0000-0003-1478-788X, The University of Western Australia)
Year2001
Volume77
Issue2
Pages203-220
Publication date2001-06-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournal of Retailing (JOURNAL)
Journal identifiersISSN: 0022-4359 • E-ISSN: 1873-3271
PublisherElsevier BV (PUBLISHER)
DOI10.1016/s0022-4359(01)00041-0
OpenAlexW2086642814
LanguageEN
Citations received512
References cited32

Advertising · Business · Cartography · Geography · Scale (ratio) · Statistics · Value (mathematics) · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Environmental Sustainability in Business · Marketing · Mathematics

  • When second-hand markets confront their ghosts

    Open Access•Augustin Junior Mbam, Clotilde Choutac•Sustainable Futures•2026

  • NBA stars’ China tours and college students’ sports consumption intention

    Open Access•Yunfei Wang, Haojie Zhang et al.•Frontiers in Sports and Active…•2026

  • From perceived value to practice

    Open Access•Linlin Xie, Haopeng Yan et al.•Habitat International•2026

  • Re-thinking the Way Cultural Value is Conceptualised for Cultural Music Festivals, Undertaken Through a Digital Approach

    Lewis Thomas•2023

  • A gestão comunitária dos sistemas de abastecimento de água

    Ana Carolina Da Silva Valença De Souza, Lucas Magalhães Carneiro Alves et al.•Tópicos em Administração – Volume…•2020

  • Impact of Functional, Social and Emotional Values for Consumption Values on Green Purchase Behavior among Youth

    Open Access•Rodian Khan•PAKISTAN LANGUAGES AND HUMANITIES…•2022

  • The Skeptic Response of Consumer on Social Media towards Brands

    Open Access•Shaheer Amin•Pakistan Social Sciences Review•2020

  • Implikasi Pemasaran Viral sebagai Strategi Komunikasi Pemasaran dalam Membangun Perceived Value

    Open Access•Lora Sabila Yassaroh, Maulina Pia Wulandari et al.•KAGANGA Jurnal Pendidikan Sejarah…•2023

  • Assessing the effectiveness of ticket promotional strategies in sports

    Open Access•Kuan-Chou Chen, Kuan‐Chou Chen et al.•Journal of Infrastructure Policy…•2024

  • Elevating brand loyalty

    Open Access•Sipnarong Kanchanawongpaisan, Fei Zhou et al.•Journal of Infrastructure Policy…•2024

  • Measuring the consumer’s choice for edible cutlery

    Open Access•K G Sofi Dinesh, Suddhachit Mitra et al.•Journal of Infrastructure Policy…•2024

  • The effects of social network relationships and social media influencer characteristics on consumer purchase intention in Chinese online community

    Open Access•Yifan Li, Duangporn Puttawong•Journal of Infrastructure Policy…•2024

  • Assessing the influence of college reputation on student expectations, perceived value, and satisfaction in higher education institutions of Pathum Thani Province, Thailand

    Open Access•Sipnarong Kanchanawongpaisan, Fei Zhou et al.•Journal of Infrastructure Policy…•2024

  • The relationship among perceived value, patient loyalty and patient satisfaction in the hospitals

    Open Access•Hüseyin Eri̇ş•International Journal of Health…•2022

  • Sociology of Designs

    Open Access•Ariani Ariani, Awang Eka Novia Rizali et al.•KOMUNITAS INTERNATIONAL JOURNAL…•2022

  • The Effect of Utilitarian Value and Hedonic Value on Customer Loyalty with Customer Satisfaction As an Intervening Variable

    Open Access•Zainurrafiqi Zainurrafiqi, Siti Salama Amar et al.•International Journal of…•2021

  • Greenwashing and Consumer Green Perceived Value

    Open Access•Yaru LIANG, Cheng Cheng•Journal of Environmental…•2025

  • Religious Tourism Post-Covid-19 in the Context of Muslim Countries

    Open Access•Abdelbaset M ALKHAWALDEH•GeoJournal of Tourism and Geosites•2022

  • Intention to Return to National Park

    Open Access•Nguyen Giac TRI, Quoc Nghi Nguyen•GeoJournal of Tourism and Geosites•2024

  • Measuring Revisit Intentions of Green Resorts in Malaysia

    Open Access•Nor Rabiatul Adawiyah NOR AZAM, Ataul Karim Patwary et al.•GeoJournal of Tourism and Geosites•2022

  • The adoption of self-service kiosks in quick-service restaurants

    Open Access•Nazi Rastegar, Joan Flaherty et al.•European Journal of Tourism…•2021

  • Serial mediation

    Open Access•Fuat Atasoy, Duygu Eren•European Journal of Tourism…•2023

  • Experiential value of participation in angling competition – a study from Finland

    Open Access•Jarno Suni, Raija Komppula et al.•European Journal of Tourism…•2022

  • Cocriação de Valor no Turismo

    Open Access•Thiago de Luca Sant'ana Ribeiro, Benny Kramer Costa et al.•Revista Brasileira de Pesquisa em…•2021

  • Antecedents Affecting Customer’s Purchase Intentions towards Green Products

    Open Access•Waseem Akbar, Saud Hassan et al.•Journal of Sociological Research•2014

  • Valor para o Cliente e Valor do Cliente

    Open Access•Geraldo Luciano Toledo, Sérgio Luiz Do Amaral Moretti•Desenvolvimento em Questão•2016

  • Imagem de Loja, Nível de Preço e Justiça de Preço como Determinantes para Intenção de Recompra

    Open Access•Douglas Da Fonseca, Vinicius Zanchet De Lima et al.•Desenvolvimento em Questão•2023

  • Social Acceptance of Gas, Wind, and Solar Energies in the Canary Islands

    Open Access•Rosario J Marrero, Juan A Hernández-Cabrera et al.•International Journal of…•2021

  • Stimulus-Organism-Response Framework

    Open Access•Sifeng Nian, Donghe Li et al.•International Journal of…•2023

  • Perceived value and loyalty to WeChat

    Open Access•Rocío Mecinas Cantos, María Pilar Martínez-Ruiz•Observatorio (OBS•2024

  • What value do users derive from social networking applications

    Open Access•Larry Neale, Rebekah Russell-Bennett•First Monday•2009

  • Study on user intentions for a sustainable community idle book recycling and reading service system from the perspective of value co-creation

    Open Access•Zheng Wang, Rong Deng•Environment Development and…•2024

  • Demand Analysis of Global Retail Tourism

    Open Access•Ying Liu, Richard T R Qiu et al.•International Journal of Tourism…•2025

  • Sustainable Development of Medical Tourism

    Open Access•Yan Feng, Ning Kang et al.•International Journal of Tourism…•2025

  • The Effect of Social Presence on User's Participation Willingness Under Tourism Live Streaming

    Open Access•Yulan Shen, Jian Du et al.•International Journal of Tourism…•2024

  • Consumer sophistication

    Open Access•Sidney A Ornelas Sánchez, Jorge Vera‐martínez•Family and Consumer Sciences…•2025

  • What makes people send gifts via social network services? A mixed methods approach

    Open Access•So-Hyun Lee, Su‐Jin Choi et al.•Internet Research•2019

  • Effects of Online Crowdfunding on Consumers’ Perceived Value and Purchase Intention

    Open Access•Hui-Yi Ho, Pao-Cheng Lin et al.•The Anthropologist•2014

  • It Leaves a Bad Taste in Your Mouth

    Open Access•Todd Green, Todd J Green et al.•Canadian Journal of Administrative…•2023

  • The effect of product traditional cultural load on brand status

    Wenhuan Yu, Lin He et al.•Acta Psychologica Sinica•2023

  • How Does Perceived Value Affect Travelers' Satisfaction and Loyalty

    Open Access•Yan Yang, Xiaoming Liu et al.•Social Behavior and Personality…•2014

  • Antecedentes del éxito de la relación entre restaurantes y sus clientes

    Open Access•María Fuentes Blasco, María Fuentes-Blasco et al.•Innovar•2014

  • Money Isn't Everything, but It Helps If It Doesn't Look Used

    Fabrizio Di Muro, Theodore J Noseworthy•Journal of Consumer Research•2013

  • Awareness of network security and customer value – The company and customer perspective

    Open Access•Izabela Krawczyk-Sokolowska, Wiesława Caputa•Technological Forecasting and…•2023

  • Impact of perceived value in virtual brand communities on purchase intention of domestic electric vehicles

    Open Access•Zi-Xu Wang, Wei Ming Chee et al.•Acta Psychologica•2024

  • Elementos de informações contábeis utilizados para a tomada de decisão dos microempreendedores individuais de Boa Vista – Roraima

    Eduardo Codevilla Soares, Daiane Abreu Viveiro et al.•Tópicos em Administração – Volume…•2020

  • Measuring Socio-Demographic Differences in Volunteers with a Value-Based Index

    Open Access•Teresa Fayos Gardó, Teresa Fayos et al.•Voluntas Revista Internacional de…•2013

  • Effects of “Face” Consciousness on Status Consumption among Chinese Consumers

    Open Access•Jie Li, Xin-An Zhang et al.•Psychological Reports•2015

  • A Model of Users' Satisfaction With Taiwan's Government Website

    Yu-Ko Chung•Psychological Reports•2007

  • Advances in Advertising Research IX

    Open Access•Verolien Cauberghe, Liselot Hudders et al.•Advances in Advertising Research IX•2018

  • Strategic Innovative Marketing and Tourism

    Open Access•Androniki Kavoura, Efstathios Kefallonitis et al.•Strategic Innovative Marketing…•2019

  • Best-Worst Scaling

    Open Access•Jordan J Louviere, Terry N Flynn et al.•Best-Worst Scaling•2015

  • The concept of perceived value

    Open Access•Raquel Sánchez‐Fernández, Raquel Sánchez-Fernández et al.•Marketing Theory•2007

  • User acceptance of wearable devices

    Open Access•Heetae Yang, Jieun Yu et al.•Telematics and Informatics•2016

  • Understanding customers' repeat purchase intentions in B2C e‐commerce

    Open Access•Chao‐Min Chiu, Eric T G Wang et al.•Information Systems Journal•2014

  • How do consumers co-create their experiences? An exploration in the heritage sector

    Joanna Minkiewicz, Jody Evans et al.•Journal of Marketing Management•2014

  • Unveiling ways to reach organic purchase

    Open Access•T Roh, Junhee Seok et al.•Journal of Retailing and Consumer…•2022

  • Understanding repurchase intention of Airbnb consumers

    Lena Jingen Liang, H C Choi et al.•Journal of Travel & Tourism…•2018

  • Differences in perceptions about food delivery apps between single-person and multi-person households

    Open Access•Meehee Cho, Mark A Bonn et al.•International Journal of…•2019

  • Convergent validity assessment of formatively measured constructs in PLS-SEM

    Open Access•Jun‐hwa Cheah, Marko Sarstedt et al.•International Journal of…•2018

  • Experiential value in branding food tourism

    Open Access•Chen-Tsang Tsai, Chen‐Tsang Tsai et al.•Journal of Destination Marketing…•2017

  • An Odyssey into Virtual Worlds

    Animesh Animesh, Alain Pinsonneault et al.•MIS Quarterly•2011

  • Green products

    Open Access•Aindrila Biswas, Mousumi Roy•Journal of Cleaner Production•2015

  • Perceived value and flow experience

    Open Access•Minseong Kim, Bhuwan Thapa et al.•Journal of Destination Marketing…•2018

  • Customer perceived value, satisfaction, and loyalty

    Open Access•Zhilin Yang, Robin T Peterson•Psychology and Marketing•2004

  • Enhance green purchase intentions

    Open Access•Yu‐Shan Chen, Ching‐Hsun Chang•Management Decision•2012

  • Food tourism value

    Open Access•Alireza Rousta, Dariyoush Jamshidi•Journal Of Vacation Marketing•2020

  • Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty

    Open Access•Mohammed Ismail El-Adly, Mohammed Ismail El‐Adly•Journal of Retailing and Consumer…•2019

  • Effects of tourists’ local food consumption value on attitude, food destination image, and behavioral intention

    Open Access•Ja Young Choe, Sung‐su Kim et al.•International Journal of…•2018

  • Exploring the experience value of museum visitors as a co-creation process

    Carmen Antón, Carmen Antón Martín et al.•Current Issues in Tourism•2018

  • The Influence of Tourist Experience on Perceived Value and Satisfaction with Temple Stays

    Hak Jun Song, Choong-Ki Lee et al.•Journal of Travel & Tourism…•2015

  • Explaining and predicting online review helpfulness

    Open Access•Michael Siering, Jan Muntermann et al.•Decision Support Systems•2018

  • The power of emotional value

    Open Access•Shamila Nabi Khan, Muhammad Mohsin•Journal of Cleaner Production•2017

  • Authenticity and Consumer Value Ratings

    Balázs Kovács, Glenn R Carroll et al.•Organization Science•2014

  • Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions

    Open Access•Irena Pandža Bajs•Travel Research Bulletin•2015

  • The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

    Open Access•Ying‐Feng Kuo, Ying-Feng Kuo et al.•Computers in Human Behavior•2009

  • The virtual reality hardware acceptance model (VR-HAM)

    Open Access•Kerry T Manis, Danny Choi et al.•Journal of Business Research•2019

  • The influence factors on choice behavior regarding green products based on the theory of consumption values

    Open Access•Pei-Chun Lin, Pei‐Chun Lin et al.•Journal of Cleaner Production•2012

  • The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

    Open Access•Kisang Ryu, Hye‐Rin Lee et al.•International Journal of…•2012

  • Chat, Tap, Scan, Pay, and Repeat

    Open Access•Yang Tian, Tak Jie Chan et al.•Human Behavior and Emerging…•2025

  • Exploring the Key Antecedents Influencing Consumer’s Continuance Intention toward Bike-Sharing Services

    Open Access•Byoungsoo Kim, Daekil Kim•International Journal of…•2020

  • The Defining Role of Environmental Self-Identity among Consumption Values and Behavioral Intention to Consume Organic Food

    Open Access•Haroon Qasim, Liang Yan et al.•International Journal of…•2019

  • Factors influencing continuance intention of customers aged 50 years and over for self-service banking technology

    Open Access•Ming Du, Zhibin Huang et al.•Social Behavior and Personality…•2025

  • The Effect of Perceived Value, Trust, and Commitment on Patient Loyalty in Taiwan

    Open Access•Ing-chung Huang, Ing‐Chung Huang et al.•INQUIRY The Journal of Health…•2021

  • Willingness and Behaviors of Farmers’ Green Disposal of Pesticide Packaging Waste in Henan, China

    Open Access•Mingyue Li, Jingjing Wang et al.•International Journal of…•2020

  • Homestay customers' perceived value mediates the influence of customer participation and host–customer interaction on customer satisfaction

    Open Access•Mengyuan Lu, Mimi Lu et al.•Social Behavior and Personality…•2022

  • Effects of Value Perception, Environmental Regulation and Their Interaction on the Improvement of Herdsmen’s Grassland Ecological Policy Satisfaction

    Open Access•Mingyue Li, Pujie Zhao et al.•International Journal of…•2021

  • How Does Gender Moderate Customer Intention of Shopping via Live-Streaming Apps during the Covid-19 Pandemic Lockdown Period

    Open Access•Yuyang Zhao, Fernando Bação•International Journal of…•2021

  • The Role of Consumer Values and Socio-Demographics in Green Product Satisfaction

    Open Access•Won‐moo Hur, Won-Moo Hur et al.•Psychological Reports•2015

  • Visitors’ Perceived Place Value and the Willingness to Pay in an Urban Lake Park

    Open Access•Chanyul Park, Hwasung Song•International Journal of…•2018

  • User snowball effect

    Open Access•Wěipéng Huáng, Lin Dai et al.•BMC Psychology•2025

  • Continuous adoption of online healthcare platforms

    Open Access•Yunqiu Zhang, Pei Wu•BMC Public Health•2024

  • A Study on the Causal Process of Virtual Reality Tourism and Its Attributes in Terms of Their Effects on Subjective Well-Being during Covid-19

    Open Access•Yu Li, Hak Jun Song et al.•International Journal of…•2021

  • The Effect of Perceived Value on Consumers’ Repurchase Intention of Commercial Ice Stadium

    Open Access•Wenyu Zang, Yuhao Qian et al.•International Journal of…•2022

  • Snowball Effect of User Participation in Online Environmental Communities

    Open Access•Yali Zhang, Haixin Zhang et al.•International Journal of…•2019

  • A Model of Users' Satisfaction with Taiwan's Government Website

    Open Access•Yu-Ko Chung, Liang-Chyau Sheu et al.•Psychological Reports•2007

  • Serious Leisure, Motivation, Experience Value, and Behavioral Intentions in Charity Sport Event Context

    Open Access•Tuba Yazıcı, Settar Koçak•Voluntas Revista Internacional de…•2023

  • Mechanisms influencing consumer purchase intention

    Open Access•Cun Shang, Anqi Zhang et al.•Social Behavior and Personality…•2025

  • Exploring Residents’ Purchase Intention of Green Housings in China

    Open Access•Shiwen Zhao, Liwen Chen•International Journal of…•2021

  • Thanatourism or peace tourism

    Open Access•Choong-Ki Lee, Choong‐Ki Lee et al.•International Journal of Tourism…•2011

  • The Competitive Advantage of Nations

    Open Access•Michael E Porter•The Competitive Advantage of…•1990

  • Customer value

    Open Access•Robert B Woodruff•Journal of the Academy of…•1997

  • The role of perceived risk in the quality-value relationship

    Open Access•Jill Sweeney, Julian C Sweeney et al.•Journal of Retailing•1999

  • Effects of Price, Brand, and Store Information on Buyers' Product Evaluations

    William B Dodds, Kent B Monroe et al.•Journal of Marketing Research•1991

  • A Paradigm for Developing Better Measures of Marketing Constructs

    Gilbert A Churchill•Journal of Marketing Research•1979

  • Why we buy what we buy

    Open Access•Jagdish N Sheth, Bruce I Newman et al.•Journal of Business Research•1991

  • A general approach to representing multifaceted personality constructs

    Richard P Bagozzi, Todd F Heatherton•Structural Equation Modeling: A…•1994

  • Structural Equations with Latent Variables

    Open Access•K A Bollen•Structural Equations with Latent…•1989

  • The measurement of well‐being and other aspects of mental health

    Open Access•Peter Warr•Journal of Occupational Psychology•1990

  • Choosing a multivariate model

    Roderick P McDonald, Herbert W Marsh•Psychological Bulletin•1990

  • The measurement of organizational commitment

    Open Access•Richard T Mowday, Richard M Steers et al.•Journal of Vocational Behavior•1979

  • A Multistage Model of Customers' Assessments of Service Quality and Value

    Ruth N Bolton, James H Drew•Journal of Consumer Research•1991

  • Measuring the Involvement Construct

    Judith Lynne Zaichkowsky•Journal of Consumer Research•1985

  • The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction

    Robert A Westbrook, Richard L Oliver•Journal of Consumer Research•1991

  • Valuing Things

    Marsha L Richins•Journal of Consumer Research•1994

  • Work and/or Fun

    Barry J Babin, William R Darden et al.•Journal of Consumer Research•1994

  • The Experiential Aspects of Consumption

    Morris B Holbrook, Elizabeth C Hirschman•Journal of Consumer Research•1982

  • Measurement of Consumer Susceptibility to Interpersonal Influence

    William O Bearden, Richard G Netemeyer et al.•Journal of Consumer Research•1989

Unique citing works512
Citations per year23,27
Citation span2004 - 2026 (23)
Citation velocitycurrent
Highly citedYes
Citation typesNeutral: 466

Tools

Open DOISci-Hub
Ethnos_APP • Open Source Project • MIT License • Frontend v2.0.0 • Privacy and Cookies • API Documentation: api.ethnos.app/docs • API Source Code: GitHub • DOI: 10.5281/zenodo.17049435 • Frontend Source Code: GitHub • DOI: 10.5281/zenodo.17050053 • cruz.rio.br • Expectantes Misericordiae