A Model of Users' Satisfaction with Taiwan's Government Website
Bibliographic Data
| ID | 13662425 |
|---|---|
| Authors | Yu-Ko Chung (Chung Hua University, corresponding author), Liang-Chyau Sheu (Department of Technology Management Chung Hua University), Sarina Hui‐Lin Chien (0000-0001-7588-833X, China Medical University), Sarina Hui-Lin Chien (China Medical University) |
| Year | 2007 |
| Volume | 101 |
| Issue | 2 |
| Pages | 395-406 |
| Publication date | 2007-10-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Psychological Reports (JOURNAL) |
| Journal identifiers | ISSN: 0033-2941 • E-ISSN: 1558-691X |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.2466/pr0.101.2.395-406 |
| PMID | 18175478 |
| OpenAlex | W2087493802 |
| Language | EN |
| References cited | 30 |
Taiwan's Government web portal has been the sole communication link between citizens and E-Government since being launched in 2002 to provide citizens with government-related information promptly via effective classification. The assessment of the service quality and citizens' satisfaction with E-Government has rarely been explored. The present study explored how the service quality of E-Government subsequently affects the users' psychological and behavioral responses. A structural model was proposed that contained four constructs: service quality, service value, users' satisfaction, and behavioral intention as well as their interrelations. A survey was used to collect users' ratings. Structural equation modeling was applied to verify the factor analysis of the obtained data and fit of a model. Analyses indicated adequate fit of model as follows: E-Government service quality --> service value --> users' satisfaction --> behavioral intention
Government (linguistics · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Psychology · Technology Adoption and User Behaviour
Evaluating Service Encounters
Measuring Service Quality
The role of perceived risk in the quality-value relationship
Relationship Quality in Services Selling
Customer Loyalty
Development of a Tool for Measuring and Analyzing Computer User Satisfaction
The Measurement of End-User Computing Satisfaction
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
A Conceptual Model of Service Quality and Its Implications for Future Research
Consumer perceived value
Information Systems Success
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Consumer Perceptions of Price, Quality, and Value
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
Structural equation modeling in practice
Significance tests and goodness of fit in the analysis of covariance structures
A Multistage Model of Customers' Assessments of Service Quality and Value
| Citation velocity | historical |
|---|---|
| Highly cited | No |