The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services
Bibliographic Data
| ID | 23324366 |
|---|---|
| Authors | Ying‐Feng Kuo (0000-0002-4450-9023, National University of Kaohsiung, corresponding author), Ying-Feng Kuo, Chi-Ming Wu (0000-0001-9621-6815, National University of Kaohsiung), Wei-Jaw Deng, Wei‐Jaw Deng (0000-0002-1247-9333, Chung Hua University) |
| Year | 2009 |
| Volume | 25 |
| Issue | 4 |
| Pages | 887-896 |
| Publication date | 2009-07-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Computers in Human Behavior (JOURNAL) |
| Journal identifiers | ISSN: 0747-5632 • E-ISSN: 1873-7692 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.chb.2009.03.003 |
| OpenAlex | W2120931187 |
| Language | EN |
| Citations received | 84 |
| References cited | 49 |
Business · Customer satisfaction · Customer value · Quality (philosophy) · Service (business) · Service quality · Statistics · Structural equation modeling · Value (mathematics) · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Marketing · Mathematics · Psychology · Technology Adoption and User Behaviour
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What drives users’ intentions to purchase a GPS Navigation app
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Examining the Relationships among Motivation, Service Quality and Loyalty
Mobile application features effects on the application's engagement and intention for continuing use in tourism
Understanding how O2O service synergies drive customer continuance intention
Examining the Factors Affecting Perceived Enjoyment and Usage Intention of Ubiquitous Tour Information Services
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Effect of perceived value and social influences on mobile app stickiness and in-app purchase intention
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An Analysis of Causal Relationships Among the Factors Affecting the Performance of a Service Organization
Multivariate data analysis
Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context
A Dynamic Process Model of Service Quality
The Behavioral Consequences of Service Quality
Measuring Service Quality
Customer perceived value, satisfaction, and loyalty
A Dynamic Process Model of Service Quality
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
A Conceptual Model of Service Quality and Its Implications for Future Research
Service Quality Delivery through Web Sites
Consumer perceived value
Product/Consumption-Based Affective Responses and Postpurchase Processes
On the evaluation of structural equation models
Consumer Perceptions of Price, Quality, and Value
The Varimax Criterion for Analytic Rotation in Factor Analysis
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Word-of-Mouth Processes within a Services Purchase Decision Context
A framework for comparing customer satisfaction across individuals and product categories
Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service
Significance tests and goodness of fit in the analysis of covariance structures
| Unique citing works | 84 |
|---|---|
| Citations per year | 5,6 |
| Citation span | 2011 - 2026 (16) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 77 |