Logistics Service Quality and Product Satisfaction in E-Commerce
Bibliographic Data
| ID | 4181979 |
|---|---|
| Authors | Abdur Rashid (0000-0003-3002-9114, York College, City University of New York), Rizwana Rasheed (0000-0002-3300-3393, Iqra University, corresponding author) |
| Year | 2024 |
| Volume | 14 |
| Issue | 1 |
| Publication date | 2024-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | SAGE Open (JOURNAL) |
| Journal identifiers | ISSN: 2158-2440 • E-ISSN: 2158-2440 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/21582440231224250 |
| OpenAlex | W4391581450 |
| Language | EN |
| Citations received | 4 |
| References cited | 75 |
Consumer satisfaction in e-commerce directly depends on logistical services. There is a constant dilemma in which logistical service dimensions affect consumers' product satisfaction. The aim is to determine how specific dimensions of logistics services affect product satisfaction in the e-commerce industry of Pakistan. For this research, a survey questionnaire with a deductive approach was utilized by collecting data from 197 respondents through a convenient sampling technique. Further, hypotheses were tested through a quantitative method with the help of SmartPLS. A measuring instrument was used with six dimensions, that is, availability, delivery time, shipping costs, product quality and condition, information quality, and customer satisfaction related to the product. This research revealed an insignificant effect of product availability, shipping time, and shipping cost on product satisfaction. In contrast, product quality and information quality were found to have a significant and positive effect on product satisfaction. From academic insights to logistical optimization, this research unlocks valuable knowledge for all stakeholders driving Pakistan's e-commerce revolution. Buckle up for a journey into the heart of this rapidly evolving landscape
Advertising · Business · Customer satisfaction · Operations management · Process management · Service quality · Customer Service Quality and Loyalty · E-commerce and Technology Innovations · Engineering · Technology Adoption and User Behaviour · Marketing
The effect of web interface features on consumer online purchase intentions
A Conceptual Model of Service Quality and Its Implications for Future Research
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services
PLS-Sem
A new criterion for assessing discriminant validity in variance-based structural equation modeling
When to use and how to report the results of PLS-SEM
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Partial least squares structural equation modeling (PLS-SEM)
A Review of Management and Importance of E-Commerce Implementation in Service Delivery of Private Express Enterprises of China
Heuristics versus statistics in discriminant validity testing
Level of Analysis' and 'Unit of Analysis
Determinants of Millennials' behavior in online shopping – Implications on consumers’ satisfaction and e-business development
The Unit of Analysis
From Consumer Satisfaction to Recommendation of Mobile App-Based Services
Decentralization and the Limits to Service Delivery
Active Participation of E-Consumer
Mediation of Inventory Management in the Relationship Between Knowledge and Firm Performance
| Unique citing works | 4 |
|---|---|
| Citations per year | 4 |
| Citation span | 2025 - 2026 (2) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 4 |