An analysis of fear factors predicting enterprise social media use in an era of communication visibility
Bibliographic Data
| ID | 12420596 |
|---|---|
| Authors | Ward Van Zoonen (0000-0002-8531-8784, Erasmus University Rotterdam, corresponding author), Jeffrey W Treem (0000-0003-3269-5559, The University of Texas at Austin), Anu E Sivunen (0000-0001-7068-2260, University of Jyväskylä) |
| Year | 2022 |
| Volume | 32 |
| Issue | 7 |
| Pages | 354-375 |
| Publication date | 2022-07-15 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Internet Research (JOURNAL) |
| Journal identifiers | ISSN: 1066-2243 • E-ISSN: 2054-5657 |
| Publisher | Emerald Publishing Limited (PUBLISHER • GB) |
| DOI | 10.1108/intr-05-2021-0341 |
| OpenAlex | W4285804241 |
| Language | EN |
| Citations received | 9 |
| References cited | 63 |
Purpose The benefits associated with visibility in organizations depend on employees' willingness to engage with technologies that utilize visible communication and make communication visible to others. Without the participation of workers, enterprise social media have limited value. This study develops a framework to assess what deters and drives employees' use of enterprise social media. Design/methodology/approach Data were collected from 753 employees of a global company using an online survey. The response rate was 24.5%. The authors used structural equation modeling to test the hypothesized framework. Findings The results show that various fears by workers may deter or motivate enterprise social media use. This offers an alternative viewpoint for examining the consequences of communication visibility in organizations. Specifically, the findings demonstrate that the fear of accountability and the fear of losing uniqueness reduce enterprise social media use through increased codification efforts. The fear of missing out is directly and positively related to collecting behaviors on enterprise social media. Research limitations/implications Expectations about participation in visible organizational communication environments are rising. However, as individuals may experience anxiety in such settings, the authors need to direct more analytical focus to the ways individuals manage communication visibility in organizing contexts and develop a deeper understanding of the consequences of fear in workplace communication. Originality/value The analysis recognizes that fear can play a key role in deterring or motivating workers' specific choices in navigating the challenges that occur when technology can make communication broadly visible. This study uses theorizing on communication visibility to bring together different fear mechanisms to predict enterprise social media use
Accountability · Business · Organizational communication · Originality · Political science · Public relations · Social media · Value (mathematics · Visibility · Computer Science · Digital Marketing and Social Media · Knowledge Management and Sharing · Psychology · Social Psychology · Technology Adoption and User Behaviour
Enterprise social media in contemporary workplaces
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Expectation dissonance
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Ambient Awareness and Knowledge Acquisition
Silenced by fear
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The Role of Innovation Characteristics and Perceived Voluntariness in the Acceptance of Information Technologies
Behavioral Intention Formation in Knowledge Sharing
Technostress
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
User Acceptance of Computer Technology
Integrating the bright and dark sides of communication visibility for knowledge management and creativity
The fear of missing out at work
Sleepless due to social media? Investigating problematic sleep due to social media and social media sleep hygiene
Enterprise social media affordances as enablers of knowledge transfer and creative performance
Contemporary Approaches to Assessing Mediation in Communication Research
Motivational, emotional, and behavioral correlates of fear of missing out
A review of enterprise social media
Impact of Self-Construal on Choice of Enterprise Social Media for Knowledge Sharing
Social Media Use in Organizations
Psychosocial well-being and social media engagement
The Contradictory Influence of Social Media Affordances on Online Communal Knowledge Sharing
Computer-Mediated Communication in the Age of Communication Visibility
Overcoming the “Ideology of Openness”
Fear of missing out (FoMO) among social media users
Jealousy due to social media? A systematic literature review and framework of social media-induced jealousy
The dark side of social media – and Fifty Shades of Grey introduction to the special issue
Exploring the influence of social media on employee work performance
Get employees talking through enterprise social media! Reduce cyberslacking
How to build employees' relationship capital through different enterprise social media platform use
Is my fear of missing out (Fomo) causing fatigue? Advertising, social media fatigue, and the implications for consumers and brands
Putting the fear back into fear appeals
A Theory of Social Comparison Processes
Social Media as Technologies of Accountability
| Unique citing works | 9 |
|---|---|
| Citations per year | 3 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 9 |