Ward Van Zoonen
Biographic Data
| ID | 913331 |
|---|---|
| NAME | Ward Van Zoonen |
| GIVEN NAMES | Ward |
| FAMILY NAME | Van Zoonen |
| SIGNATURE | VAN ZOONEN W |
| AFFILIATIONS | University of Jyväskylä |
| ORCID | 0000-0002-8531-8784 |
| VERIFIED | Yes |
| TOTAL WORKS | 25 |
| TOTAL CITATIONS | 58 |
| AUTHOR COUNT | 25 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2026 |
| H-INDEX | 5 |
Attention dynamics on social technology platforms in organizations: An empirical study of structural and temporal mechanisms
In an era of digital ubiquity, organizations increasingly face challenges of capturing, managing, and channeling the limited attention of workers. This study examines interdependent patterns of attention allocation on a social technology platform. We collected digital traces and personnel records from a European aviation company and analyzed 56,502 time-stamped communicative events of 3346 workers using bipartite relational event models. The find…
From knowledge to feelings: The influence of enterprise social media on metaemotion and deep acting among employees
This study investigates the implications of ESM use, challenging the traditional focus on metaknowledge by integrating metaemotions into the discussion. We delve into how work-related and social-related ESM use informs employees’ perceptions of expertise and deep acting – i.e. attempts to adjust their emotions to align with expectations – driven by an enhanced understanding of metaknowledge. We examine the concept of metaemotion as a mediator in …
Kymmenen teesiä dataistuneesta mediasta
Tässä puheenvuoroartikkelissa ryhmä tutkijoita tarkastelee median dataistumista kymmenen teesin kautta. Teesit perustuvat neljään eri tutkimushankkeeseen. Data ja algoritmit ovat vakiintuneet osaksi mediasisältöjen tuotantoa, johtamista ja yleisösuhteita. Tämä herättää kuitenkin myös epäilyä, jännitteitä ja kysymyksiä vallasta. Kirjoittajat esittävät, että dataa hyödynnetään mediassa usein taloudellisen tehokkuuden näkökulmasta. Samalla ihmiset –…
Not all distance is alike: Revisiting the associations between physical and perceived proximity in multilocational work
The relation between distance and perceived proximity within multilocational work has been subject to mixed empirical support. The massive shift toward remote work and technology-mediated communication gives renewed urgency to the need to understand the association between distance and proximity. This study utilizes multi-sourced two-wave data to examine different conceptualizations of distance and its consequential effects on perceived proximity…
Illuminating the relative dominance of awareness and pervasiveness over visibility in organizational ICT affordances
Contemporary discourse on the affordances of organizational information and communication technologies (ICTs) has largely been captivated by the allure of visibility. This article challenges that glare by elucidating the overlooked yet pivotal roles of a set of other organizational ICT affordances. Through a dominance analysis, our findings illuminate that awareness—the capacity of ICTs to link information and actors in an ongoing digital tapestr…
Between clicks and colleagues: The Janus-faced nature of data in the media industry
This research delves into the dualistic nature of datafication, revealing its capacity to both illuminate and mask realities within media organizations. Datafication, the strategic use of data in organizations, offers insights into, and transforms, how work and individual outcomes are perceived and evaluated. This study examines how data-centric practices—embodied in metrics, rankings, and algorithms—can skew the playing field, creating scenarios…
Algorithmic surveillance and workers’ compliance: The role of trust, privacy concerns, and fairness in online crowdwork
How do workers decide to comply with, alter, or resist algorithmic surveillance? We argue that decontextualization is a key, yet overlooked, mechanism that shapes workers’ responses to algorithmic surveillance. Research has widely critiqued algorithmic surveillance, focusing on diminished worker control and agency. However, the control-resistance mechanisms related to algorithmic surveillance are undertheorized and underexplored. We draw on socio…
Workplace fear of missing out, organizational support and performance: The Mediating Role of Work-Related Social Media Use
Purpose The study aims to examine the correlates of work-related social media use. Specifically, it investigates the role of work-related social media use (WRSMU) and frequency of social media use (FSMU) in the relationship between workplace fear of missing out (FoMO), organizational support, innovative performance, and routine performance at the workplace. Design/methodology/approach A sample of 245 employees from India working in various organi…
Autonomy’s Mirage: How Fauxtonomy Fuels Workers’ Frustration in the Gig Economy
This study explores how the interplay between perceived autonomy and dependence in online crowdwork shapes workers’ perceptions of fairness and frustration. Promises of autonomy entice workers to crowdwork, yet these promises often mask deeper dependencies on platforms and requesters. This study finds that high autonomy, when coupled with high dependence, may have adverse effects on fairness and frustration. These findings contribute to a more nu…
Examining the Implications of Negativity Perceptions for Enterprise Social Media Use
Many organizations fail to optimally benefit from voluntary communication and collaboration tools -e.g. enterprise social media (ESM) -where use depends on workers' discretionary behaviors. This study explores how ESM use is informed by employees' perceptions of the content these media convey. Specifically, this paper reports on a survey study (N = 619) to examine the relationship between negativity perceptions and ESM use, through pro-sharing no…
Expectation dissonance: The role of perceived negativity bias in enterprise social media in explaining accountability and support
Purpose Enterprise social media (ESM) are expressive spaces where users exchange emotional workplace communication. While some studies have explored how positive emotions may be contagious, little research explored the notion that negative communication may accumulate on enterprise social media. This study explores perceived negativity bias and its correlates in the context of ESM. Design/methodology/approach This study relies on survey data coll…
Algorithmic management of crowdworkers: Implications for workers’ identity, belonging, and meaningfulness of work
Online labor platforms function as meta-organizations, blending elements of an open market and hierarchical structure by algorithmically governing goals and objectives. This study investigates how this algorithmic management approach influences the perceived meaningfulness of work among crowdworkers, with a particular focus on its effects through identity and belonging. Drawing on survey data collected from 1291 crowdworkers, our findings highlig…
Trust but verify? Examining the role of trust in institutions in the spread of unverified information on social media
This study aims to investigate the association between trust in institutions and the reasons for sharing unverified information on social media. Specifically, this study explores the role of perceived self-efficacy in detecting misinformation and the motivation to authenticate information in online contexts. We draw on a sample of 2600 respondents, mainly Generation Z and Millennials (ages between 15 and 30). The findings show a blinding side of …
Friendly skies and unfriendly workplace communication: Examining emotion displays on enterprise social media in the aviation industry
Researchers studying communication platforms in organizations (i.e., enterprise social media (ESM)) primarily focus on the implications of these technologies for knowledge sharing. In privileging task-based communication we risk overlooking the emotional aspects of communication inherent in worker interactions. This study investigates employees’ communication on ESM in two aviation companies. Interviews with employees (N = 39) revealed that they …
Finding meaning in crowdwork: An analysis of algorithmic management, work characteristics, and meaningfulness
In this study we investigate the implications of different aspects of algorithmic coordination and algorithmic quantification for perceived work conditions and the meaningfulness of crowdwork. Using survey data obtained from 412 crowdworkers, our analysis shows that work conditions and the meaningfulness of work are impacted differently by algorithmic coordination and the feeling of being quantified by an algorithm. Specifically, it shows that al…
Examining the longitudinal relationship between visibility and persistence on stress and technology-assisted supplemental work
This study examines the longitudinal relationship between two affordances of organizational information and communication technologies (ICTs)—that is, visibility and persistence—and individuals’ subjective stress and technology-assisted supplemental work (TASW). We propose that visibility and persistence associated with organizational ICTs are often more aptly construed as probabilities for action, rather than merely possibilities for action. The…
Examining communication visibility and social technology platform use in organizations
Organizations are increasingly adopting social technology platforms in an effort to support increased knowledge sharing among workers. Although scholarship has indicated that the use of social technologies can increase multiple forms of communication visibility within organizations, little is known about the nature of these relationships and how the benefits of that visibility may differ based on the use of different functionalities of platforms.…
An analysis of fear factors predicting enterprise social media use in an era of communication visibility
Purpose The benefits associated with visibility in organizations depend on employees' willingness to engage with technologies that utilize visible communication and make communication visible to others. Without the participation of workers, enterprise social media have limited value. This study develops a framework to assess what deters and drives employees' use of enterprise social media. Design/methodology/approach Data were collected from 753 …
Factors Influencing Adjustment to Remote Work: Employees’ Initial Responses to the Covid-19 Pandemic
The COVID-19 crisis has disrupted when, where, and how employees work. Drawing on a sample of 5452 Finnish employees, this study explores the factors associated with employees' abrupt adjustment to remote work. Specifically, this study examines structural factors (i.e., work independence and the clarity of job criteria), relational factors (i.e., interpersonal trust and social isolation), contextual factors of work (i.e., change in work location …
Why people engage in supplemental work: The role of technology, response expectations, and communication persistence
Supported by various collaboration technologies that allow communication from any place or time, employees increasingly engage in technology‐assisted supplemental work (TASW). Challenges associated with managing work and nonwork time have been further complicated by a global pandemic that has altered traditional work patterns and locations. To date, studies applying a TASW framework have focused mainly on individual uses of technology or connecti…
Boundary communication: How smartphone use after hours is associated with work-life conflict and organizational identification
This study investigates how boundary communication mediates the effects of smartphone use for work after hours on work-life conflict and organizational identification. It draws upon boundary theory, work-family border theory, and a structurational view of organizational identification. The research site was a large Scandinavian company operating in the telecommunications industry, with 367 employees responding to a survey at two time periods. In …
Talking Engagement Into Being: A Three-Wave Panel Study Linking Boundary Management Preferences, Work Communication on Social Media, and Employee Engagement
Widespread use of social media across work and non-work boundaries has heightened concerns about employee engagement in the contemporary workforce. This study examines how employees’ boundary management preferences influence their work communication on social media, and how these factors impact their engagement. Results from three waves of survey data (N = 361) demonstrate that work communication mediates the relationship between employee boundar…
Paradoxical implications of personal social media use for work
New information and communication technologies can have paradoxical implications: they may be liberating and constraining at the same time. This field study examines the direct implications of personal social media use for work on employees’ autonomy and work pressure, and the indirect effects on exhaustion and work engagement. A total of 364 employees of three large multinationals responded to a web‐based survey. Results demonstrate the presence…
The practical paradox of technology: The influence of communication technology use on employee burnout and engagement
Technological advancements in the workplace frequently have produced contradictory effects by facilitating accessibility and efficiency while increasing interruptions and unpredictability. We combine insights from organizational paradoxes and the job demands-resources model to construct a framework identifying positive and negative mechanisms in the relationship between communication technology use (CTU) and employee well-being, operationalized a…
Flexible work designs and employee well‐being: Examining the effects of resources and demands
Advances in communication technology continue to expand the possibilities for redesigning work environments to allow for temporal and spatial flexibility. Although flexible work designs ( FWDs ) are typically launched with high expectations, recent research shows that FWDs also pose challenges to employees and can even impede employee well‐being. Based on the J ob D emands– R esources model, we argue that FWDs offer both advantages ( FWD ‐related…
The practical paradox of technology: The influence of communication technology use on employee burnout and engagement
Technological advancements in the workplace frequently have produced contradictory effects by facilitating accessibility and efficiency while increasing interruptions and unpredictability. We combine insights from organizational paradoxes and the job demands-resources model to construct a framework identifying positive and negative mechanisms in the relationship between communication technology use (CTU) and employee well-being, operationalized a…
Paradoxical implications of personal social media use for work
New information and communication technologies can have paradoxical implications: they may be liberating and constraining at the same time. This field study examines the direct implications of personal social media use for work on employees’ autonomy and work pressure, and the indirect effects on exhaustion and work engagement. A total of 364 employees of three large multinationals responded to a web‐based survey. Results demonstrate the presence…
Flexible work designs and employee well‐being: Examining the effects of resources and demands
Advances in communication technology continue to expand the possibilities for redesigning work environments to allow for temporal and spatial flexibility. Although flexible work designs ( FWDs ) are typically launched with high expectations, recent research shows that FWDs also pose challenges to employees and can even impede employee well‐being. Based on the J ob D emands– R esources model, we argue that FWDs offer both advantages ( FWD ‐related…
Why people engage in supplemental work: The role of technology, response expectations, and communication persistence
Supported by various collaboration technologies that allow communication from any place or time, employees increasingly engage in technology‐assisted supplemental work (TASW). Challenges associated with managing work and nonwork time have been further complicated by a global pandemic that has altered traditional work patterns and locations. To date, studies applying a TASW framework have focused mainly on individual uses of technology or connecti…
Talking Engagement Into Being: A Three-Wave Panel Study Linking Boundary Management Preferences, Work Communication on Social Media, and Employee Engagement
Widespread use of social media across work and non-work boundaries has heightened concerns about employee engagement in the contemporary workforce. This study examines how employees’ boundary management preferences influence their work communication on social media, and how these factors impact their engagement. Results from three waves of survey data (N = 361) demonstrate that work communication mediates the relationship between employee boundar…
An analysis of fear factors predicting enterprise social media use in an era of communication visibility
Purpose The benefits associated with visibility in organizations depend on employees' willingness to engage with technologies that utilize visible communication and make communication visible to others. Without the participation of workers, enterprise social media have limited value. This study develops a framework to assess what deters and drives employees' use of enterprise social media. Design/methodology/approach Data were collected from 753 …
Finding meaning in crowdwork: An analysis of algorithmic management, work characteristics, and meaningfulness
In this study we investigate the implications of different aspects of algorithmic coordination and algorithmic quantification for perceived work conditions and the meaningfulness of crowdwork. Using survey data obtained from 412 crowdworkers, our analysis shows that work conditions and the meaningfulness of work are impacted differently by algorithmic coordination and the feeling of being quantified by an algorithm. Specifically, it shows that al…
Examining communication visibility and social technology platform use in organizations
Organizations are increasingly adopting social technology platforms in an effort to support increased knowledge sharing among workers. Although scholarship has indicated that the use of social technologies can increase multiple forms of communication visibility within organizations, little is known about the nature of these relationships and how the benefits of that visibility may differ based on the use of different functionalities of platforms.…
Flexible work designs and employee well‐being: Examining the effects of resources and demands
Advances in communication technology continue to expand the possibilities for redesigning work environments to allow for temporal and spatial flexibility. Although flexible work designs ( FWDs ) are typically launched with high expectations, recent research shows that FWDs also pose challenges to employees and can even impede employee well‐being. Based on the J ob D emands– R esources model, we argue that FWDs offer both advantages ( FWD ‐related…
The practical paradox of technology: The influence of communication technology use on employee burnout and engagement
Technological advancements in the workplace frequently have produced contradictory effects by facilitating accessibility and efficiency while increasing interruptions and unpredictability. We combine insights from organizational paradoxes and the job demands-resources model to construct a framework identifying positive and negative mechanisms in the relationship between communication technology use (CTU) and employee well-being, operationalized a…
Paradoxical implications of personal social media use for work
New information and communication technologies can have paradoxical implications: they may be liberating and constraining at the same time. This field study examines the direct implications of personal social media use for work on employees’ autonomy and work pressure, and the indirect effects on exhaustion and work engagement. A total of 364 employees of three large multinationals responded to a web‐based survey. Results demonstrate the presence…
Talking Engagement Into Being: A Three-Wave Panel Study Linking Boundary Management Preferences, Work Communication on Social Media, and Employee Engagement
Widespread use of social media across work and non-work boundaries has heightened concerns about employee engagement in the contemporary workforce. This study examines how employees’ boundary management preferences influence their work communication on social media, and how these factors impact their engagement. Results from three waves of survey data (N = 361) demonstrate that work communication mediates the relationship between employee boundar…
Boundary communication: How smartphone use after hours is associated with work-life conflict and organizational identification
This study investigates how boundary communication mediates the effects of smartphone use for work after hours on work-life conflict and organizational identification. It draws upon boundary theory, work-family border theory, and a structurational view of organizational identification. The research site was a large Scandinavian company operating in the telecommunications industry, with 367 employees responding to a survey at two time periods. In …
Factors Influencing Adjustment to Remote Work: Employees’ Initial Responses to the Covid-19 Pandemic
The COVID-19 crisis has disrupted when, where, and how employees work. Drawing on a sample of 5452 Finnish employees, this study explores the factors associated with employees' abrupt adjustment to remote work. Specifically, this study examines structural factors (i.e., work independence and the clarity of job criteria), relational factors (i.e., interpersonal trust and social isolation), contextual factors of work (i.e., change in work location …
Why people engage in supplemental work: The role of technology, response expectations, and communication persistence
Supported by various collaboration technologies that allow communication from any place or time, employees increasingly engage in technology‐assisted supplemental work (TASW). Challenges associated with managing work and nonwork time have been further complicated by a global pandemic that has altered traditional work patterns and locations. To date, studies applying a TASW framework have focused mainly on individual uses of technology or connecti…
Examining the longitudinal relationship between visibility and persistence on stress and technology-assisted supplemental work
This study examines the longitudinal relationship between two affordances of organizational information and communication technologies (ICTs)—that is, visibility and persistence—and individuals’ subjective stress and technology-assisted supplemental work (TASW). We propose that visibility and persistence associated with organizational ICTs are often more aptly construed as probabilities for action, rather than merely possibilities for action. The…
Examining communication visibility and social technology platform use in organizations
Organizations are increasingly adopting social technology platforms in an effort to support increased knowledge sharing among workers. Although scholarship has indicated that the use of social technologies can increase multiple forms of communication visibility within organizations, little is known about the nature of these relationships and how the benefits of that visibility may differ based on the use of different functionalities of platforms.…
An analysis of fear factors predicting enterprise social media use in an era of communication visibility
Purpose The benefits associated with visibility in organizations depend on employees' willingness to engage with technologies that utilize visible communication and make communication visible to others. Without the participation of workers, enterprise social media have limited value. This study develops a framework to assess what deters and drives employees' use of enterprise social media. Design/methodology/approach Data were collected from 753 …
Finding meaning in crowdwork: An analysis of algorithmic management, work characteristics, and meaningfulness
In this study we investigate the implications of different aspects of algorithmic coordination and algorithmic quantification for perceived work conditions and the meaningfulness of crowdwork. Using survey data obtained from 412 crowdworkers, our analysis shows that work conditions and the meaningfulness of work are impacted differently by algorithmic coordination and the feeling of being quantified by an algorithm. Specifically, it shows that al…
Examining the Implications of Negativity Perceptions for Enterprise Social Media Use
Many organizations fail to optimally benefit from voluntary communication and collaboration tools -e.g. enterprise social media (ESM) -where use depends on workers' discretionary behaviors. This study explores how ESM use is informed by employees' perceptions of the content these media convey. Specifically, this paper reports on a survey study (N = 619) to examine the relationship between negativity perceptions and ESM use, through pro-sharing no…
Expectation dissonance: The role of perceived negativity bias in enterprise social media in explaining accountability and support
Purpose Enterprise social media (ESM) are expressive spaces where users exchange emotional workplace communication. While some studies have explored how positive emotions may be contagious, little research explored the notion that negative communication may accumulate on enterprise social media. This study explores perceived negativity bias and its correlates in the context of ESM. Design/methodology/approach This study relies on survey data coll…
Algorithmic management of crowdworkers: Implications for workers’ identity, belonging, and meaningfulness of work
Online labor platforms function as meta-organizations, blending elements of an open market and hierarchical structure by algorithmically governing goals and objectives. This study investigates how this algorithmic management approach influences the perceived meaningfulness of work among crowdworkers, with a particular focus on its effects through identity and belonging. Drawing on survey data collected from 1291 crowdworkers, our findings highlig…
Trust but verify? Examining the role of trust in institutions in the spread of unverified information on social media
This study aims to investigate the association between trust in institutions and the reasons for sharing unverified information on social media. Specifically, this study explores the role of perceived self-efficacy in detecting misinformation and the motivation to authenticate information in online contexts. We draw on a sample of 2600 respondents, mainly Generation Z and Millennials (ages between 15 and 30). The findings show a blinding side of …
Friendly skies and unfriendly workplace communication: Examining emotion displays on enterprise social media in the aviation industry
Researchers studying communication platforms in organizations (i.e., enterprise social media (ESM)) primarily focus on the implications of these technologies for knowledge sharing. In privileging task-based communication we risk overlooking the emotional aspects of communication inherent in worker interactions. This study investigates employees’ communication on ESM in two aviation companies. Interviews with employees (N = 39) revealed that they …
Kymmenen teesiä dataistuneesta mediasta
Tässä puheenvuoroartikkelissa ryhmä tutkijoita tarkastelee median dataistumista kymmenen teesin kautta. Teesit perustuvat neljään eri tutkimushankkeeseen. Data ja algoritmit ovat vakiintuneet osaksi mediasisältöjen tuotantoa, johtamista ja yleisösuhteita. Tämä herättää kuitenkin myös epäilyä, jännitteitä ja kysymyksiä vallasta. Kirjoittajat esittävät, että dataa hyödynnetään mediassa usein taloudellisen tehokkuuden näkökulmasta. Samalla ihmiset –…
Not all distance is alike: Revisiting the associations between physical and perceived proximity in multilocational work
The relation between distance and perceived proximity within multilocational work has been subject to mixed empirical support. The massive shift toward remote work and technology-mediated communication gives renewed urgency to the need to understand the association between distance and proximity. This study utilizes multi-sourced two-wave data to examine different conceptualizations of distance and its consequential effects on perceived proximity…
Illuminating the relative dominance of awareness and pervasiveness over visibility in organizational ICT affordances
Contemporary discourse on the affordances of organizational information and communication technologies (ICTs) has largely been captivated by the allure of visibility. This article challenges that glare by elucidating the overlooked yet pivotal roles of a set of other organizational ICT affordances. Through a dominance analysis, our findings illuminate that awareness—the capacity of ICTs to link information and actors in an ongoing digital tapestr…
Between clicks and colleagues: The Janus-faced nature of data in the media industry
This research delves into the dualistic nature of datafication, revealing its capacity to both illuminate and mask realities within media organizations. Datafication, the strategic use of data in organizations, offers insights into, and transforms, how work and individual outcomes are perceived and evaluated. This study examines how data-centric practices—embodied in metrics, rankings, and algorithms—can skew the playing field, creating scenarios…
Algorithmic surveillance and workers’ compliance: The role of trust, privacy concerns, and fairness in online crowdwork
How do workers decide to comply with, alter, or resist algorithmic surveillance? We argue that decontextualization is a key, yet overlooked, mechanism that shapes workers’ responses to algorithmic surveillance. Research has widely critiqued algorithmic surveillance, focusing on diminished worker control and agency. However, the control-resistance mechanisms related to algorithmic surveillance are undertheorized and underexplored. We draw on socio…
Workplace fear of missing out, organizational support and performance: The Mediating Role of Work-Related Social Media Use
Purpose The study aims to examine the correlates of work-related social media use. Specifically, it investigates the role of work-related social media use (WRSMU) and frequency of social media use (FSMU) in the relationship between workplace fear of missing out (FoMO), organizational support, innovative performance, and routine performance at the workplace. Design/methodology/approach A sample of 245 employees from India working in various organi…
Autonomy’s Mirage: How Fauxtonomy Fuels Workers’ Frustration in the Gig Economy
This study explores how the interplay between perceived autonomy and dependence in online crowdwork shapes workers’ perceptions of fairness and frustration. Promises of autonomy entice workers to crowdwork, yet these promises often mask deeper dependencies on platforms and requesters. This study finds that high autonomy, when coupled with high dependence, may have adverse effects on fairness and frustration. These findings contribute to a more nu…
Attention dynamics on social technology platforms in organizations: An empirical study of structural and temporal mechanisms
In an era of digital ubiquity, organizations increasingly face challenges of capturing, managing, and channeling the limited attention of workers. This study examines interdependent patterns of attention allocation on a social technology platform. We collected digital traces and personnel records from a European aviation company and analyzed 56,502 time-stamped communicative events of 3346 workers using bipartite relational event models. The find…
From knowledge to feelings: The influence of enterprise social media on metaemotion and deep acting among employees
This study investigates the implications of ESM use, challenging the traditional focus on metaknowledge by integrating metaemotions into the discussion. We delve into how work-related and social-related ESM use informs employees’ perceptions of expertise and deep acting – i.e. attempts to adjust their emotions to align with expectations – driven by an enhanced understanding of metaknowledge. We examine the concept of metaemotion as a mediator in …
Psychology (17 works) · Computer Science (13 works) · Social Psychology (12 works) · Social media (10 works) · Political science (9 works) · Engineering (8 works) · Knowledge Management and Sharing (8 works) · Public relations (8 works) · Technology Adoption and User Behaviour (7 works) · Work-Family Balance Challenges (7 works)