Understanding users' voice assistant exploration intention
Unraveling the differential mechanisms of the multiple dimensions of perceived intelligence
Bibliographic Data
| ID | 12420776 |
|---|---|
| Authors | Yiming Zhao (0000-0001-8182-456X, Wuhan University, corresponding author), Yu-Shan Chen (0000-0003-4831-9750, Wuhan University), Yongqiang Sun (0000-0001-8753-9268, Wuhan University), Xiao‐Liang Shen (0000-0001-9426-9235, Wuhan University) |
| Year | 2024 |
| Volume | 34 |
| Issue | 6 |
| Pages | 2096-2122 |
| Publication date | 2024-02-09 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Internet Research (JOURNAL) |
| Journal identifiers | ISSN: 1066-2243 • E-ISSN: 2054-5657 |
| Publisher | Emerald Publishing Limited (PUBLISHER • GB) |
| DOI | 10.1108/intr-10-2022-0807 |
| OpenAlex | W4391706819 |
| Language | EN |
| Citations received | 6 |
| References cited | 79 |
Purpose The purpose of this study is to develop a framework for the perceived intelligence of VAs and explore the mechanisms of different dimensions of the perceived intelligence of VAs on users’ exploration intention (UEI) and how these antecedents can collectively result in the highest level of UEI. Design/methodology/approach An online survey on Amazon Mechanical Turk is employed. The model is tested utilizing the structural equation modeling (SEM) and fuzzy-set qualitative comparative analysis (fsQCA) approach from the collected data of VA users ( N = 244). Findings According to the SEM outcomes, perceptual, cognitive, emotional and social intelligence have different mechanisms on UEI. Findings from the fsQCA reinforce the SEM results and provide the configurations that enhanced UEI. Originality/value This study extends the conceptual framework of perceived intelligence and enriches the literature on anthropomorphism and users’ exploration. These findings also provide insightful suggestions for practitioners regarding the design of VA products
Cognitive psychology · Differential (mechanical device · Knowledge management · AI in Service Interactions · Applied Psychology · Computer Science · Engineering · Psychology · Sharing Economy and Platforms · Social Psychology · Social Robot Interaction and HRI
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| Unique citing works | 6 |
|---|---|
| Citations per year | 6 |
| Citation span | 2025 - 2026 (2) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 6 |