Alienated or empowered? The street-level bureaucrats’ lived experiences during digitalization project
Bibliographic Data
| ID | 12450508 |
|---|---|
| Authors | Arif Budy Pratama (0000-0002-7321-6916, Universitas Tidar, corresponding author) |
| Year | 2026 |
| Pages | 1-23 |
| Publication date | 2026-03-23 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Administrative Theory & Praxis (JOURNAL) |
| Journal identifiers | ISSN: 1084-1806 • E-ISSN: 1949-0461 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/10841806.2026.2624821 |
| OpenAlex | W7140097747 |
| Language | EN |
| References cited | 66 |
Lived experience · Narrative · Phenomenology (philosophy · Temporality · Digital Education and Society · Participatory Visual Research Methods · Social Media and Politics
Digitalisierung der Arbeitswelt
Improving public services using artificial intelligence
Policy Alienation of Public Professionals
Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion
Street-Level Bureaucracy and E-Government
An empirical conceptualization of front line enablement by performance management
Automation and discretion
The complexities of digitization and street-level discretion
Street-Level bureaucracy in public administration
The listening hermeneutic of public servants
When Trust Coexists with Mistrust
Technology and knowledge
Marx and Digital Machines
Cops, Teachers, Counselors
Universal alienation
Street-level bureaucracy in weak state institutions
Digital discretion
Collaboration and Influence
The Meaning of “Phenomenology”
Revisiting Marx's Concept of Alienation
Artificial Intelligence, Discretion, and Bureaucracy
Does digital government hollow out the essence of street‐level bureaucracy? A systematic literature review of how digital tools' foster curtailment, enablement and continuation of street‐level decision‐making
A Systematic Literature Review of Empirical Research on the Impacts of e‐Government
Digital coping
Digitalization, Street‐Level Bureaucracy and Welfare Users' Experiences
The challenge of reforming big bureaucracy in Indonesia
The Effects of Work Alienation and Policy Alienation on Behavior of Public Employees
Phenomenology in Public Administration
Serving Clients When the Server Crashes
From Street‐Level to System‐Level Bureaucracies
A short measure of general policy alienation
Opening the “black box” of public administration
Phenomenology in Planning, Policy & Administration Sensitizing Planners to Organization. In
How does policy alienation develop? Exploring street-level bureaucrats’ agency in policy context shift in UK telehealthcare
Does Indonesia Have a 'Low Pay' Civil Service
Phenomenology, Hermeneutics, Metaphysics
A Reviewer’s Guide to Qualitative Rigor
Social Equities and Inequities in Practice
Policy Alienation and Street-level Bureaucrats’ Psychological Wellbeing
Policy Alienation, Social Alienation and Working-Class Abstention in Britain, 1964–2010
Artificial intelligence, bureaucratic form, and discretion in public service
Data science, artificial intelligence and the third wave of digital era governance
On The Meaning of Alienation
Research on digital discretion-The subjectification of street-level work in public administration
But Is It Phenomenology
Oneself as Another
Constructivist Grounded Theory or Interpretive Phenomenology? Methodological Choices Within Specific Study Contexts
The world of work and the crisis of capitalism
Neighborhood Disorder, Subjective Alienation, and Distress
| Citation velocity | historical |
|---|---|
| Highly cited | No |