Detecting empathy in public organizations
Creating a more relational public administration
Bibliographic Data
| ID | 12450778 |
|---|---|
| Authors | Stephanie Dolamore (0000-0003-4552-9752, Government & Public Affairs, Gallaudet University, Washington, DC, USA, corresponding author) |
| Year | 2019 |
| Volume | 43 |
| Issue | 1 |
| Pages | 58-81 |
| Publication date | 2019-12-14 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Administrative Theory & Praxis (JOURNAL) |
| Journal identifiers | ISSN: 1084-1806 • E-ISSN: 1949-0461 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/10841806.2019.1700458 |
| OpenAlex | W2994832379 |
| Language | EN |
| Citations received | 23 |
| References cited | 40 |
Public organizations fulfill critical needs in communities across the United States, such as housing, environmental protection, public education, and more. In this important role, healthy public organizations should be accountable to the values that guide their work. But there is an absence of tools that support the assessment of the empathy in public organizational culture, that is, the value that supports equitably interacting, including, and representing all individuals served. To close the gap, this article presents a framework to detect an organizational culture of empathy, including the results from a case study of Housing Authority of Baltimore City and providing examples for how organizations can engage in empathic practices
Administration (probate law · Empathy · Organizational culture · Political science · Public relations · Sociology · Value (mathematics · Work (physics · Community Health and Development · Engineering · Management and Organizational Studies · Psychology · Public Administration · Public Relations and Crisis Communication · Social Psychology
A Case for Liberatory Public Service in Public Performance Measurement and Management
Disciplining empathy in frontline encounters
Mitigating Health Disparities Through Empathetic Policymaking During Times of Crisis
Public administration and development in (historical) perspective
Fostering Internal Pay Equity Through Gender Neutral Job Evaluations
Fostering Equity, Engagement, Ethics, and Empathy in Public Service
The role of empathy in organizational communication during times of crisis
How do public servants frame and practise empathy
Addressing the Increase of Domestic Violence and Abuse During the Covid-19 Pandemic
Bureaucracy and the Imaginal Realm
The reflective housing practitioner
Understanding the Spirit of the Sectors
Examining Public Organization Communication Misalignments During Covid-19 Through the Lens of Higher Education
Street-level bureaucracy and Co-creation
Assessing the Organizational Culture of Higher Education Institutions in an Era of #MeToo
Quantitative intersectionality
Public Encounters and Government Chatbots
An Argument for Administrative Critical Consciousness in Public Administration
Meet the New Es
Caveats to Governing With Empathy
Moving the Field Forward with Empathy, Engagement, Equity, and Ethics
Recalibrating Public Service
Building MPA Student Competence in the New 4Es through Teaching Cases
Sensemaking in organizations
From Detached Concern to Empathy
The New Institutionalism in Organizational Analysis
The state of social equity in American public administration
Changes in Dispositional Empathy in American College Students Over Time
The color of law
Social Equity Is a Pillar of Public Administration
Race and Social Equity
Current Emotion Research in Organizational Behavior
Instruments for Exploring Organizational Culture
Measuring Empathy in the 21st Century
Other Voices/Other Rooms
Reflections on Theory in Action Transformational Public Service Revisited
Professionalism vs. Public Service Motivation
The Epic of Social Equity
Introduction
Public Values
Measuring individual differences in empathy
Social Empathy
Organizational Climate
The Structure of Empathy in Social Work Practice
| Unique citing works | 23 |
|---|---|
| Citations per year | 3,83 |
| Citation span | 2020 - 2026 (7) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 23 |