The Relationships Between Emotional Intelligence, Job Stress, and Quality of Life Among Tour Guides
Bibliographic Data
| ID | 12463202 |
|---|---|
| Authors | Jennifer Min, Jennifer C H Min (0000-0003-4014-2938, Ming Chuan University, corresponding author) |
| Year | 2013 |
| Volume | 19 |
| Issue | 10 |
| Pages | 1170-1190 |
| Publication date | 2013-10-10 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Asia Pacific Journal of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1094-1665 • E-ISSN: 1741-6507 |
| Publisher | Routledge (PUBLISHER • GB) |
| DOI | 10.1080/10941665.2013.839459 |
| OpenAlex | W2033458373 |
| Language | EN |
| Citations received | 12 |
| References cited | 63 |
Considerable evidence supports the notion that higher job stress is associated with lower quality of life (QOL), which is an increasingly common indicator to assess an individual's general health status, mental health and well-being. Those with higher emotional intelligence (EI) levels are more aware of their emotions and have more effective coping strategies to deal with stress-related emotions, all of which lead to higher levels of well-being. The purpose of this study is, therefore, to explore the relationships between EI, job stress and QOL among tour guides, who significantly influence tourists' impressions of a destination. The obtained results indicated that EI was inversely correlated with occupational stress and positively associated with QOL, and a negative link was seen between job stress and QOL. In practice, the results can provide information for developing interventions to enhance tour guides' competencies of EI and stress management, which result in higher levels of QOL.Key words: tour guidequality of lifestresstraining AcknowledgementsThis research was funded by a research grant from the National Science Council in Taiwan (NSC 100-2410-H-130-053-)
Coping (psychology · Emotional intelligence · Job satisfaction · Job stress · Mental health · Occupational stress · Psychological intervention · Quality of life (healthcare · Stress (linguistics · Stress management · Applied Psychology · Clinical Psychology · Emotional Intelligence and Performance · Job Satisfaction and Organizational Behavior · Personality Traits and Psychology · Psychology · Social Psychology
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| Unique citing works | 12 |
|---|---|
| Citations per year | 1,33 |
| Citation span | 2017 - 2026 (10) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 10 |