The nexus of workplace incivility and emotional exhaustion in hotel industry
Bibliographic Data
| ID | 12705290 |
|---|---|
| Authors | U V Alola (0000-0002-3926-6231, Faculty of Economics, Administrative and Social Sciences, Department of Tourism Guidance Istanbul Gelisim University Istanbul Turkey, corresponding author), Turgay Avci (0000-0001-8099-3281, South Ural State University, corresponding author), Turgay Avcı (School of Economics and Management South Ural State University Chelyabinsk Russian Federation), Ali Ozturen (0000-0001-8879-1916, Faulty of Tourism, Department of Tourism Management Eastern Mediterranean University Turkey, corresponding author) |
| Year | 2020 |
| Volume | 21 |
| Issue | 3 |
| Publication date | 2020-07-23 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Public Affairs (JOURNAL) |
| Journal identifiers | ISSN: 1472-3891 • E-ISSN: 1479-1854 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/pa.2236 |
| OpenAlex | W3044804856 |
| Language | EN |
| Citations received | 4 |
| References cited | 118 |
Workplace incivility is continuously seen as a stressor for the employee and the organization. No organization prospers in an uncivil environment. The high level of turnover intention that results from an uncivil working environment threatens the organization's reputation and sustainability. Adopting from Bagozzi's Appraisal‐Emotional Response, this study tested the relationship between workplace incivility, turnover intention, and job satisfaction via the mediating role of emotional exhaustion, using AMOS version 22. The findings reviews that workplace incivility harms both the employees and the organization. Also, workplace incivility has a positive impact on emotional exhaustion and turnover intentions while a negative influence on job satisfaction. Human resource managers are advised to train both supervisors and customers to curtail uncivil behaviors. Both theoretical and practical implications were given. In conclusion, the study suggests further research presenting the limitations of the study
Burnout · Emotional exhaustion · Emotional labor · Incivility · Job satisfaction · Nexus (standard · Stressor · Turnover intention · Applied Psychology · Clinical Psychology · Emotional Intelligence and Performance · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology
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| Unique citing works | 4 |
|---|---|
| Citations per year | 1 |
| Citation span | 2022 - 2026 (5) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 4 |