A Situational Perspective on Employee Communicative Behaviors in A Crisis
The Role of Relationship and Symmetrical Communication
Bibliographic Data
| ID | 12800488 |
|---|---|
| Authors | Yeunjae Lee (0000-0002-2482-435X, University of Miami, corresponding author) |
| Year | 2020 |
| Volume | 14 |
| Issue | 2 |
| Pages | 89-104 |
| Publication date | 2020-03-14 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | International Journal of Strategic Communication (JOURNAL) |
| Journal identifiers | ISSN: 1553-118X • E-ISSN: 1553-1198 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/1553118x.2020.1720691 |
| OpenAlex | W3012501864 |
| Language | EN |
| Citations received | 6 |
| References cited | 47 |
This study investigates the intertwined effects of the employee-organization relationship (EOR), internal communication, and employees’ situational perceptions on individuals’ communicative behaviors – seeking and voicing – during periods of organizational crisis. Using the situational theory of problem solving (STOPS), the current study investigates employees’ cognitive reactions as well as how their communicative behaviors are affected by the pre-crisis EOR and organizations’ symmetrical communication effort in a crisis. An online survey was conducted with 410 full-time U.S. employees working in large corporations. Results indicated that a favorable pre-crisis relationship between an organization and its employees significantly affects how they perceive a crisis and their communicative behaviors. Employees’ perceived symmetrical communication strengthens the relationship between the pre-established relationship with employees and their crisis perceptions. Findings provide a comprehensive picture of the process by which the EOR directs employee behaviors in a crisis, as well as the positive effects of symmetrical internal communication. Theoretical and practical implications are discussed
Business · Crisis communication · Employee voice · Organizational communication · Perception · Perspective (graphical · Political science · Public relations · Situational ethics · Voice · Disaster Management and Resilience · Psychology · Public Relations and Crisis Communication · Social Psychology · Team Dynamics and Performance
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| Unique citing works | 6 |
|---|---|
| Citations per year | 1,5 |
| Citation span | 2022 - 2026 (5) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 6 |