Understanding government discourses on social media

Lessons from the use of YouTube at local level1

Bibliographic Data

ID12839265
AuthorsOsiris S González-Galván (corresponding author)
Year2021
Volume27
Issue3
Pages343-356
Publication date2021-09-07
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueInformation Polity (JOURNAL)
Journal identifiersISSN: 1875-8754 • E-ISSN: 1570-1255
PublisherIOS Press (PUBLISHER • NL)
DOI10.3233/ip-210314
OpenAlexW3196770380
LanguageEN
References cited20

Local Governments around the world have taken advantage of social media during the past ten years to improve transparency and to provide public services. Challenges related to information management and citizen participation have emerged, namely at the local level where the diffusion of social media has been slower compared to initiatives launched at the national level. This paper analyzes how the use of social media can reflect a change in the discursive exchanges established between local governments in Canada and Mexico and citizens. To achieve this goal, the use of YouTube by the municipalities of Quebec and Morelia was examined by using digital methods and content analysis. The author proposes the emergence of new conditions between government and users, which are changing the discourse, identity, and communication purposes of the municipalities. However, the development of more dialogic communication processes supported by social media is still a promise, at least on YouTube

Dialogic · Digital media · Government (linguistics · Local government · Open government · Political science · Public relations · Social media · Sociology · Transparency (behavior · E-Government and Public Services · Public Administration · Smart Cities and Technologies · Social Media and Politics

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