Rapport Management in the German–Chinese Workplace

Interculturality as a Resource

Bibliographic Data

ID12910300
AuthorsJieying Chen (0000-0001-5847-3853, Johannes Gutenberg University Mainz, corresponding author)
Year2021
Volume15
Issue4
Pages454-474
Publication date2021-07-06
Open AccessNo
TypeARTICLE
VenueJournal of International and Intercultural Communication (JOURNAL)
Journal identifiersISSN: 1751-3065 • E-ISSN: 1751-3057
PublisherTaylor & Francis (PUBLISHER • GB)
DOI10.1080/17513057.2021.1936124
OpenAlexW3182485504
LanguageEN
Citations received1
References cited17

In intercultural communication research, rapport management has been studied primarily with a focus on the conflicts and misunderstandings resulting from culturally different conventions. The present study, however, identifies interculturality as a possible resource for successful rapport management. An analysis of German–Chinese conversations in the workplace shows that employees use an extended linguistic and communicative repertoire that they have acquired during their longer intercultural contact. The temporary use of the interlocutor’s language, on the one hand, and the adaption to his discourse organization, on the other hand, can become an effective means of developing rapport

Focus (optics · German · Human resource management · Intercultural communication · Interculturality · Knowledge management · Linguistics · Pedagogy · Political science · Public relations · Repertoire · Resource (disambiguation · Sociology · Computer Science · Language, Discourse, Communication Strategies · Language, Metaphor, and Cognition · Linguistic research and analysis · Psychology

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