Does emotional labor affect nurses suffering from workplace violence? A moderated mediation model
Bibliographic Data
| ID | 12936671 |
|---|---|
| Authors | Hakan Erkutlu (0000-0003-2441-3603, Nevşehir Hacı Bektaş Veli University, corresponding author), Jamel Chafra (0000-0002-5502-8524, Bilkent University), Hatice UÇAK (Cappadocia University), Rahşan Kolutek (0000-0003-2043-0393, Nevşehir Hacı Bektaş Veli University) |
| Year | 2023 |
| Volume | 16 |
| Issue | 1 |
| Pages | 28-42 |
| Publication date | 2023-03-27 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Aggression Conflict and Peace Research (JOURNAL) |
| Journal identifiers | ISSN: 1759-6599 • E-ISSN: 2042-8715 |
| Publisher | Emerald Publishing Limited (PUBLISHER • GB) |
| DOI | 10.1108/jacpr-01-2023-0767 |
| OpenAlex | W4361005508 |
| Language | EN |
| References cited | 45 |
Purpose This paper aims to investigate the relationship between emotional labor and workplace violence based on the social exchange theory. Drawing on the social exchange theory, this paper aims to investigate the relationship between emotional labor and workplace violence. Specifically, the authors take a relational approach by introducing positive patient treatment as the mediator. The moderating role of organizational support in the relationship between emotional labor and workplace violence is also considered. Design/methodology/approach The data of this study encompasses 536 nurses from 10 university hospitals in Turkey. Hierarchical multiple regression analysis was conducted to test the proposed model. Findings The findings of this study support the negative effect of emotional labor on workplace violence and the mediating effect of patient-positive treatment. Moreover, when organizational support is low, the relationship between emotional labor and workplace violence is strong. In contrast, the effect is weak when organizational support is high. Practical implications The findings of this study suggest that health-care administrators should offer more training to nurses to help them manage their emotions while interacting with their patients. This leads to positive interpersonal relationships, which, in turn, lowers workplace violence. Moreover, health-care administrators should pay more attention to the buffering role of perceived organizational support for those subordinates with low emotional labor and higher workplace violence. Originality/value The study provides new insights into emotional labor’s influence on workplace violence and the moderating role of organizational support in the link between emotional labor and workplace violence. The paper also offers practical assistance to nurses in the health-care industry interested in building positive patient treatment and trust with their patients and minimizing workplace violence
Affect (linguistics · Emotional labor · Health care · Mediation · Moderated mediation · Multilevel model · Originality · Poison control · Political science · Social exchange theory · Social support · Workplace violence · Clinical Psychology · Emotional Labor in Professions · Employment and Welfare Studies · Human Factors and Ergonomics · Medicine · Psychology · Social Psychology · Workplace Violence and Bullying
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| Citation velocity | historical |
|---|---|
| Highly cited | No |