How Wearing a Hotel Uniform Impacts Service Staff Behaviors and Attitudes
A Perspective on Chinese Cultural Values
Bibliographic Data
| ID | 12974503 |
|---|---|
| Authors | Li Sun (0000-0002-9084-1318, Hong Kong Polytechnic University, corresponding author), Kaye Chon (0000-0001-7981-4741, Hong Kong Polytechnic University) |
| Year | 2024 |
| Volume | 20 |
| Issue | 4 |
| Pages | 878-899 |
| Publication date | 2024-01-17 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of China Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1938-8160 • E-ISSN: 1938-8179 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/19388160.2024.2302645 |
| OpenAlex | W4390945427 |
| Language | EN |
| References cited | 34 |
This study explored how wearing a uniform impacts hotel employees' service behaviors and attitudes in the context of Chinese cultural values. This study employed a qualitative research method. Twenty interviews were conducted and content analysis was used for data evaluation. It was found that Chinese hotel practitioners distinguished between differences in uniform diversification (color, style, and material) and how they understood the need for uniform apparel in the workplace. Importantly, this study established a meaningful connection between wearing uniforms and Chinese cultural values. This study provides valuable insights into the body of knowledge on Asian hospitality paradigms
Advertising · Business · Clothing · Context (archaeology · Cultural values · Diversification (marketing strategy · Geography · Hospitality · Hospitality industry · Perspective (graphical · Political science · Public relations · Service (business · Social science · Sociology · Tourism · Applied Psychology · Color perception and design · Consumer Perception and Purchasing Behavior · Fashion and Cultural Textiles · Psychology · Social Psychology · Marketing
Hospitality in Asia
The Philosophy of Social Science
A hands-on guide to doing content analysis
Understanding cultures and implicit leadership theories across the globe
The qualitative content analysis process
Interaction Ritual
The Five Constants
The Asian Paradigm in Hospitality and Tourism
A classification of Chinese culture
The Sage Handbook of Qualitative Research in the Asian Context
Respect and the Confucian concept of Li (ritual propriety)
The Propriety of Confucius
Effects of Employees' Uniform on Company Image and Employees' Self-perceptions and Customers' Perceptions
Business Management
Culture and Work Organization
Code Saturation Versus Meaning Saturation
Does Culture Play a Role at Work? Examining the Relationships Among Sociocultural Values, Job Satisfaction, and Social Support as a Mediator
How Many Interviews Are Enough
The Uniform
| Citation velocity | historical |
|---|---|
| Highly cited | No |