China Hotel Quality Competitiveness Assessment
A Quality Competition Index Approach
Bibliographic Data
| ID | 12974650 |
|---|---|
| Authors | Jianlan Zhong (0000-0003-1803-1174, Huaqiao University, corresponding author), Xueqiong Chen (Huaqiao University), Lijia Xie (Hong Kong Polytechnic University) |
| Year | 2010 |
| Volume | 6 |
| Issue | 2 |
| Pages | 145-163 |
| Publication date | 2010-06-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of China Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1938-8160 • E-ISSN: 1938-8179 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/19388160.2010.481601 |
| OpenAlex | W1583699168 |
| Language | EN |
| Citations received | 3 |
| References cited | 7 |
As stressed by Domingo (2002 Domingo, R. T. (2002). Global competitiveness through total quality. http://www.rtdonline.com/BMA/QM/9.html (Accessed: 7 February 2010). [Google Scholar], 4), “Global competitiveness starts with quality competitiveness and ends with quality competitiveness. We should become quality competitive, before we strive to be price competitive, cost competitive, or technologically competitive.” The competitiveness of enterprises mainly originates from quality competitiveness. Based on the Quality Competitive Index (QCI) model, this study attempted to build a quality competitiveness assessment model and quality factor index system that could be applied in the practical context of the China hotel industry. Data were collected by conducting questionnaire survey and in-depth expert interviews and were analyzed using both SPSS (SPSS 16.0) and LISREL (LISREL 8.0). It was concluded that quality competitiveness is the underpinning for hotels and their core competitiveness; QCI could be employed in hotel quality competitiveness assessment as well as other service industries due to its characteristics; impact of quality factors on competitiveness is reflected by hotel sectors that employ these factors and their awareness extent. Besides information resources, quality resources also significantly influence hotel quality competitiveness development
Business · China · Competition (biology · Competitive advantage · Context (archaeology · Hotel industry · Index (typography · Industrial organization · LISREL · Quality (philosophy · Service (business · Service quality · Structural equation modeling · Tourism · Computer Science · Customer Service Quality and Loyalty · Global Trade and Competitiveness · Quality and Supply Management · Marketing
| Unique citing works | 3 |
|---|---|
| Citations per year | 0.2 |
| Citation span | 2011 - 2021 (11) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 3 |