Using an Artificial Intelligence Based Chatbot to Provide Parent Training

Results from a Feasibility Study

Bibliographic Data

ID13025896
AuthorsGuido A Entenberg (Fundación para la Investigación, Docencia y Prevención del Cáncer, corresponding author), Malenka Areas (0000-0002-4286-9703, Centro Científico Tecnológico - San Juan), Andrés Roussos (0000-0002-5138-9664, Centro Científico Tecnológico - San Juan), Ana Laura Maglio (Universidad de Buenos Aires), Jillian Thrall (Palo Alto University), Milagros Escoredo (0000-0001-6698-8750, Film Independent), Eduardo L Bunge (0000-0002-1487-7618, Fundación para la Investigación, Docencia y Prevención del Cáncer, corresponding author)
Year2021
Volume10
Issue11
Pages426-426
Publication date2021-11-05
Open AccessYes
TypeARTICLE
VenueSocial Sciences (JOURNAL)
Journal identifiersISSN: 2076-0760 • E-ISSN: 2076-0760
PublisherMDPI AG (PUBLISHER • IT)
DOI10.3390/socsci10110426
OpenAlexW3210630769
LanguageEN
Citations received5
References cited30

Online parenting training programs have shown to be effective. However, no studies on parent training programs delivered through chatbots have been reported yet. Aim. This study aims to assess the feasibility of delivering parenting skills through a chatbot. Methods. A sample of 33 parents completed a pilot feasibility study. Engagement, knowledge, net-promoters score and qualitative responses were analyzed. Results. A total of 78.8% of the sample completed the intervention. On average, participants remembered 3.7 skills out of the 5 presented and reported that they would recommend the chatbot to other parents (net promoter score was 7.44; SD = 2.31 out of 10). Overall, parents sent a mean of 54.24 (SD = 13.5) messages to the chatbot, and the mean number of words per message was 3. Main themes parents discussed with the chatbot included issues regarding their child’s habits, handling disruptive behaviors, interpersonal development, and emotional difficulties. Parents generally commented on the usefulness of the intervention and suggested improvements to the chatbot’s communication style. Conclusions. Overall, users completed the intervention, engaged with the bot, and would recommend the intervention to others. This suggests parenting skills could be delivered via chatbots

Chatbot · Developmental psychology · Interpersonal communication · Intervention (counseling · Medical education · Parent training · Psychiatry · Sample (material · World Wide Web · Applied Psychology · Child and Adolescent Psychosocial and Emotional Development · Child Development and Digital Technology · Clinical Psychology · Computer Science · Digital Mental Health Interventions · Medicine · Psychology · Social Psychology

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