Critical success factors for different stages of business process management adoption – a case study

Bibliographic Data

ID15067195
AuthorsBrina Buh (University of Ljubljana, corresponding author), Andrej Kovacic (0000-0001-8609-3559, University of Ljubljana), Mojca Indihar Štemberger (0000-0002-2154-5750, University of Ljubljana)
Year2015
Volume28
Issue1
Pages243-258
Publication date2015-01-01
Open AccessYes
TypeARTICLE
VenueEconomic Research-Ekonomska Istraživanja (JOURNAL)
Journal identifiersISSN: 1331-677X • E-ISSN: 1848-9664
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/1331677x.2015.1041776
OpenAlexW2050383208
LanguageEN
Citations received1
References cited24

Many organisations fail in their attempt to adopt business process management (BPM). Although general critical success factors (CSFs) are well understood, we argue that CSFs are not the same for all stages of BPM adoption. The purpose of this article is to identify the CSFs in different stages of BPM adoption. A case study approach was used to analyse a successful BPM adoption in a public company. The article provides empirical insights about CSFs in individual stages of BPM adoption. We find that the guidance of external consultants was very important, although this factor is not commonly recognised in the literature. The article shows that the identification of well-known CSFs of BPM adoption gives only a limited view since the factors change between stages. Organisations need to carefully identify the stage and prepare a roadmap for their BPM adoption

Business · Business administration · Business process · Business process management · Critical success factor · Empirical research · Knowledge management · Operations management · Process management · Success factors · Work in process · Business Process Modeling and Analysis · Computer Science · Engineering · ERP Systems Implementation and Impact · Information Technology Governance and Strategy · Marketing

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Open DOISci-HubOpen Access